Keep Getting an error code 205 when launching InDesign (2019 and 2020)

[amandae57858129]

When I try opening InDesign (2019 and 2010 on my MacBook Pro, macOS Mojave - version 10.14.6) I get the window below. Which states, "Sorry, InDesign has encountered an error and needs to close.

You will not be able to use InDesign at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue." When I click on the blue Customer Support link it takes me to an 404 Error Page page. I've looked up want an 205 error code means and how to fix it and have gone through it all suggestions/fixes and none of what they say it is is the problem. All of the my other apps that I have updated to the most current version are working fine (Illustrator and Photoshop). My Creative Cloud App works perfectly fine as well. Help! Thanks!

[Jeff A Wright · Accepted solution]

Amandae57858129, sorry you are facing Error 205 while opening Creative Cloud applications.  Error 205 occurs when we are unable to save the required credentials locally to the computer.

Please open Keychain Access and click on the lock icon, to unlock Keychain access.  After it is unlocked please lock Keychain Access.  The act of unlocking and locking should resolve Error 205 and allow for the required credentials be saved.

If you continue to face Error 205, then I would recommend reviewing any installed security software that may be interfering with certificates being stored within Keychain.

[frederict44548086]

Yes indeed.

After modifying my adobe account password and updating it in keychain I could not open PS CC 2019 anymore, I got the same window / code 205.

After locking unlocking my keychain access it didn't work.

Then I have reset my default keychain and now I can open PS without any issue.

[Niyazi YILDIRIM]

This problem is experienced if your sessions are open on more than one device. user as if falling blacklist. The license can be used by changing it and assigning it to a different e-mail.

[jopress1966]

This works after trying all solutions ( reset my default keychain )

Thank You!

[Chloe23914374b2mk]

IOS version 11.6.5 will not allow you to lock and unlock in the keychain.

Any additional advice you can offer for this?

[ahmad_hassan]

The problem was solved by changing the user

[Paddy25071687fkiq]

As a note for windows users who don't know what 'keychain' is. Logging out of creative cloud and back in again has fixed the error for me. I've been looking for ages and this finally fixed it. I hope this helps others!

[Curtis25078647cqmf]

THANK YOU!! I'm a PC user, had no idea what "keychain" is while reading through this thread, then saw your comment. Did as you suggested and that totally fixed the issue! Thanks!!