Inspiring

Question

keyboard shortcuts not working CC 2020

Forum|Forum|6 years ago
November 10, 2019
46 replies
37862 views

Hi all,

For some time, however, before updating to the 2020 version, the keyboard shortcuts like "shift + D" to duplicate or "shift + drag" to scale an element proportionally or "option + space" to zoom in no longer work. I tried all the solutions found on the forum but they didn't give results: I restarted the application doing the preferences reset, I deleted the files of preferences and cache, I restarted the mac, I reset the pram, ... I work on macbook pro Mojave. Any suggestions?

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E

E Macarin

Participant

This problem just popped up for me. I've had my MacBook for about 3 weeks (running catalina) and just today the keyboard shortcuts stopped working in InDesign. There's no updates for either the computer or software available. They've been working fine for the past 3 week. Anyone find any simple solutions?

A

Anonymous

I found the culprit for the issue on my end: it was my Wacom pad! I disconnected and all keyboard commands were back as they should be.

L

lirumi

Participating Frequently

I am having the same problem. Using a Macbook Pro, OS 10.15.3 and v. 15.0. 2 of Indesign.

I can't use the Option key to drag an object and make a copy - it's maddening. And there are problems with character and text styles - I have to change styles manually. What can I do?

F

fannara

Participant

Same thing is happening on my computer, I have a Macbook Pro 10.15.3 and v. 15.0.1 of InDesign. Option + drag to duplicate doesn't work, CMD + Spacebar to activate Zoom tool doesn't work either 😕😕

L

lirumi

Participating Frequently

Hi - I was helped by Adobe who uninstalled Malwarebytes from my computer -
then the problem was fixed, although I notice other little glitches with
Indesign, with paragraph and character styles. but at least Option and drag
to duplicate works. I then installed an updated free ersion of Malwarebytes
online and it seems ok. Maybe try uninstalling Malwarebytes and see if that
works.

Barb Binder

Community Expert

Hi Christophe (and Cat and Nick):

Other applications can interfere with the modifier keys in InDesign. In addition to web extensions, anti-virus and anti-malware apps can be an issue. Webroot is mentioned most often.

Try closing all applications and restarting your computer. Only open InDesign. Does Shift work correctly again? If not, take a look at the applications that auto-load when you boot your computer. Once you know this is happening, it is usually easy to ID the culprit.

~Barb

~Barb at Rocky Mountain Training

S

SUNNIBEEMT

Participating Frequently

The default text tool shortcut (T) has not worked for a number of years and versions, even when other shortcuts work fine. Adobe doesn't appear to have addressed it, even thought it has been brought to their attention several times. It happens on all 5 of my computers, PC and Mac, and one of them has no extra software at all to be causing interference.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about this. I'd recommend resetting preferences. If it does not help and you are sure that no other app is interfering with it, contact Adobe live support on https://helpx.adobe.com/support.html , click on chat icon at bottom right corner to begin conversation with the support team. You may also use https://helpx.adobe.com/contact/phone.html for Phone support. They'll be able to perform remote troubleshooting and help you accordingly. Hope it helps.

Regards,

Ashutosh

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nickbasham

Participating Frequently

I'm having the same issues on a Macbook Pro running Mojave. Not using a tablet, and the only third-party extensions I'm using is the newest Extensis Suitcase Fusion.

C

CatfromCT

Participant

I am having the same issues after my 2020 InDesign update. Spacebar not working for the hand move tool. Anything with "option" not working either (option drag to duplicate). Anyone have a solution? MOST ANNOYING!!