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Keyboard shortcuts not working properly in InDesign

New Here ,
Jul 25, 2021 Jul 25, 2021

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hi, am running last version of indesign on IOS.

I'm facing difficulties with shortcut default settings

 

- Duplication shortcut; Selection, Direct Selection, or Group Selection tool+ Option–drag*

Resize frame and content proportionately shortcut; Selection tool+Shift+Command–drag

 

Both don't work anymore.. i installed and re-installed indesign. Nothing to do. The bug persists.  

Any help here from community? 

 

best

 

{Renamed by MOD}

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correct answers 1 Correct answer

Adobe Employee , Jul 25, 2021 Jul 25, 2021
Hi there, Sorry to hear about this trouble. This is really weird. Was it working fine on previous version? This generally happens when there is a third party application that has similar shortcuts. When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.  Also, please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and ch...

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Adobe Employee ,
Jul 25, 2021 Jul 25, 2021

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Hi there,

 

Sorry to hear about this trouble. This is really weird. Was it working fine on previous version? This generally happens when there is a third party application that has similar shortcuts. When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Also, please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. 

 

Regards,

Srishti

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New Here ,
Aug 02, 2021 Aug 02, 2021

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this worked perfectly thanks. 

Safe mode and start system normally.. kind of weird but worked 

thanks so much!

Best, 

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Great this works realy good.
Thx

 

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Adobe Community Professional ,
Jul 25, 2021 Jul 25, 2021

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Reboot your computer and launch only InDesign. If the shortcuts then work then you will have to launch any other applications one at a time to see which one(s) may have conflicting key command shortcuts. If when you launch InDesign in this manner the problem still persists then you may need to reset your InDesign preferences. This will restore your InDesign to its default settings but it will, hopefully fix the problem.

To trash preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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