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bump_and_run
Known Participant
June 21, 2018
Question

Keyboard shortcuts won't work when I double-click to open an InDesign file in Win 10

  • June 21, 2018
  • 1 reply
  • 1177 views

If I open an InDesign document from my file manager by double clicking the file I lose my keyboard shortcuts.  I can close it and then reopen from within InDesign and they work fine.  Anyone else having this problem and are there any known fixes (I've searched but came up with nothing)?

InDesign CC 13.1 x64

Windows 10 Enterprise (no, I cannot get the creator edition due to company IT policy)

Thanks,

Dave

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1 reply

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
June 21, 2018

Normally, we have found that when the keyboard shortcuts stop working, it is due to a conflict with another application. Browser extensions, anti-malware apps and anti-virus apps are the most common. Try rebooting and only open InDesign from file manager—does it make a difference? Consider the apps that autoload as you test.

~Barb

~Barb at Rocky Mountain Training
B
bump_and_runAuthor
Known Participant
June 21, 2018

I rebooted and opened a document directly from file manager before doing anything else. It worked fine. I closed it and opened a second one and the shortcuts would no longer work. I didn't open anything else during or before the process.

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
June 21, 2018

What applications load automatically as the computer boots up? That's normally when the anti-malware and anti-virus apps load. Disable them for a minute and give it another shot.

~Barb

~Barb at Rocky Mountain Training
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