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J
Josh36916224h08o
Participant
March 25, 2025
Question

Large Files not Opening InDesign 2025

  • March 25, 2025
  • 3 replies
  • 516 views

As of yesterday, I have been unable to open any of my InDesign files saved in the Adobe Cloud that are larger than 10MB and I have tried opening them on different computers. When I go to the Creative Cloud desktop app and try to download them, when they are on the desktop and I select 'Get Info', they are 0 bytes. 

 

I have gone through every troubleshooting option I've seen available and have yet to find a solution to this. This is rather important as I have hundreds of hours of work saved In the Adobe Cloud on InDesign that I need for my master's assignment due in 6 weeks...

 

P.S. I have uninstalled/reinstalled, cleared the cache, restarted everything, etc.

I have a MacBook Pro 16-inch 2021 with 16GB memory for reference.

3 replies

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
March 25, 2025

Are you able to copy thes files from the cloud onto your hard drive and open them there?

    J
    Josh36916224h08oAuthor
    Participant
    March 26, 2025

    Unfortunately, I have already tried copying them over externally, however, as soon as they are anywhere outside of the Adobe Cloud they appear at 0 byte files.

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    March 25, 2025

    @Josh36916224h08o

     

    Are you referring to "Creative Cloud Synced files"? 

     

    https://helpx.adobe.com/uk/creative-cloud/help/share.html

     

    J
    Josh36916224h08oAuthor
    Participant
    March 26, 2025

    Yep! I can open files saved to my desk top, however, not the Creative Cloud Synced files.

     

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    March 26, 2025
    quote

    Yep! I can open files saved to my desk top, however, not the Creative Cloud Synced files.


    By @Josh36916224h08o

     

    Have you checked link I've provided? 

     

    There is a frame at the top - with more links: 

     

    https://helpx.adobe.com/uk/creative-cloud/kb/eol-creative-cloud-synced-files.html 

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    March 25, 2025

    Hi Josh,

     

    Thank you for trying all the steps suggested. Would you mind connecting with our support team using this link: https://adobe.ly/4j0PFzU for direct assistance so that they can remote into your system and help you?

    Once the issue is resolved, please feel free to share the steps that helped you fix the issue which might help other customers in resolving the similar issue.

     

    Thanks,

    Harshika

    J
    Josh36916224h08oAuthor
    Participant
    March 26, 2025

    Thank you for the reply. Where do I go after I click on the link that you provided? I cannot use the virtual assistant as it says, "A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help." (my account is with my university, Auckland University of Technology). However, I have already tried to sort this issue with them to no avail.

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