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BertNing
Participating Frequently
September 23, 2020
Answered

Libraries not working in Indesign

  • September 23, 2020
  • 2 replies
  • 1166 views

Seems this is happening to a lot more people than me. A bloke called Steve Werner said to post here, although I found the thread here anyway. Just want to make sure it's being addressed...

 

Refer to this https://community.adobe.com/t5/indesign/can-t-insert-graphics-from-cc-libraries/m-p/11454226?page=2#M397005

 

    This topic has been closed for replies.
    Correct answer Mariia Novikova

    Hello Maria, hello everyone.

    I'm having a similar issue. CC libraries work just fine in every app except for Indesign, when I try to drag an asset from any library (mine or linked like the Google Material Design Library) there's an error that reads as follows: "Either the file does not exist, you do not have permission, or the file may be in use by another application"


    I have tried several fixes I found online, including this Community, the one from this post, but I have found no solution at all. I contacted the customer service chat, they even took over my iMac but not even them found a solution (They're supposed to get back to me through email).

    Is there an optimal way to create libraries?, some sort of "healthy" way that may prevent this kind of error? honestly I just drag and drop and organize by categories.


    I used the Log Collector tool, the name is AdobeLogs_20201029_121914_710-mac.zip
    I'm running Indesign 16.0

     

     


    Thank you for your time.


    Hi,

    Sorry, you are facing this issue. Could you please try the solution:
    https://helpx.adobe.com/creative-cloud/kb/fix-broken-links-creative-cloud-libraries.html

    Let me know if that resolves the problem,

    Thank you,
    Mariia

    2 replies

    Mariia Novikova
    Adobe Employee
    Mariia Novikova
    Adobe Employee
    September 25, 2020

    Hi,

    Could you please help us investigate the problem?
    Please, let us know:

    - what platform, OS are you seeing the problem?
    - What is your Id, CCD and Libraries versions (CCD and Libs versions can be found in Help -> About menu in CCD).

    Please, collect logs via Adobe log collector and let us know the logs ID:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thank you,
    Mariia

      B
      BertNingAuthor
      Participating Frequently
      September 26, 2020

      Hi Mariia

       

      I use a late 2014 27" iMac running Sierra 10.12.6 and Indesign version 14.0.3. I neeed to use this Indesign version in my current shared workflow, otherwise I would have upgraded OS and apps.

       

      The problem is only happening when I try to select and drag graphics from a shared library (one that has been shared with me) in Indesign. CC Libraries that I have created still work. If I export the non-working shared libraries from the CC Libraries Indesign panel and then import them again, they work perfectly. Nullifies the dymanic nature of CC libraries though, as whenever the author updates an element in a library, I have to export and import all over again. And I also have duplicates of the libraries. Pain in the proverbial because my collaborators use multiple libraries for the same project and the quickest way to find what you want is to search all libraries. On the bright side, I have a 50% chance of selecting the graphic that won’t give me the error message. Sadly, the right one isn’t always the one on the left, if you know what I mean...

       

      CC Libraries in Illustrator and Photoshop appear to be working fine and my export-import workaround has allowed me to continue working, but it would be nice if it all worked as it was supposed to 🙂

       

      I have made a screen grab of the Creative Cloud -> About Creative Cloud window and I have collected the logs using the link. The little grey box tells me that they have been sent to Adobe.

      Mariia Novikova
      Adobe Employee
      Mariia NovikovaCorrect answer
      Adobe Employee
      October 29, 2020

      Hello Maria, hello everyone.

      I'm having a similar issue. CC libraries work just fine in every app except for Indesign, when I try to drag an asset from any library (mine or linked like the Google Material Design Library) there's an error that reads as follows: "Either the file does not exist, you do not have permission, or the file may be in use by another application"


      I have tried several fixes I found online, including this Community, the one from this post, but I have found no solution at all. I contacted the customer service chat, they even took over my iMac but not even them found a solution (They're supposed to get back to me through email).

      Is there an optimal way to create libraries?, some sort of "healthy" way that may prevent this kind of error? honestly I just drag and drop and organize by categories.


      I used the Log Collector tool, the name is AdobeLogs_20201029_121914_710-mac.zip
      I'm running Indesign 16.0

       

       


      Thank you for your time.


      Hi,

      Sorry, you are facing this issue. Could you please try the solution:
      https://helpx.adobe.com/creative-cloud/kb/fix-broken-links-creative-cloud-libraries.html

      Let me know if that resolves the problem,

      Thank you,
      Mariia

        Steve Werner
        Community Expert
        Steve WernerCommunity Expert
        Community Expert
        September 24, 2020

        Actually, in that link, I refer to a different forum.

         

        One on the biggest solutions to CC Libraries problems can be solved by going to your Adobe Creative Cloud desktop app and signing out and signing back in. The link you provided has other solutions. 

          B
          BertNingAuthor
          Participating Frequently
          September 24, 2020

          Not really solutions if they're not working Steve. As I said in my comments in the pasted link, I have tried them all.

           

          I suspect that Adobe have changed something which has affected libraries. Anyone from Adobe looking at this?

           

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