License issues with every application

[FWRD Media]

After I switched from an expired enterprise-account to my personal (with new subscription) not one single application works. Everywhere the same issue like displayed in the PNG. It says that I have no descirption. When I click on "change account", it just shuts down the software.

I already reinstalled every application including Creative Cloud Client. Didn't work.

[Steve Werner]

First, since you're in the InDesign forum, exactly which version of InDesign did you install? Please tell us what operating system (exactly) you're running. Where are you finding "change acccount" in your interface?

[FWRD Media]

It's InDesign 19.0.1 on Windows 10 22H2 (Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.01 GHz)

You can find the change account button in the screenshot I uploaded. The german "Mit anderem Konto anmelden" is the button I'm talking about. In the Creative Cloud appliacation I'm logged in with the Adobe account in which the subsruption ist active.

Thank you!

[Steve Werner]

And since the interface is in German, can you give us a translation of the message in your image.

[FWRD Media]

Full translation: 

Your account is not valid on this device. Try again with an ID for educational institutions.
The IT administrator may have restricted access on this device. Try again with a different Adobe account or contact the IT administrator.

Buttons: "Close", "Sign in with another account"

[BobLevine · Accepted solution]

My theory is that even though you logged out of the old account and into a new one, there are enough differences that the software is looking for to cause this.

I would not just re-install; I would run the Cleaner tool to wipe everything off of the machine and then try it again. 

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

[FWRD Media]

Just a few minutes ago the Adobe-Support suggested the same solution and it worked finde, thank you very much!

[BobLevine]

Excellent! Glad you got it sorted.