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License issues with every application

New Here ,
Dec 14, 2023 Dec 14, 2023

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After I switched from an expired enterprise-account to my personal (with new subscription) not one single application works. Everywhere the same issue like displayed in the PNG. It says that I have no descirption. When I click on "change account", it just shuts down the software.

 

I already reinstalled every application including Creative Cloud Client. Didn't work.

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Activation billing and install

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correct answers 1 Correct answer

Community Expert , Dec 15, 2023 Dec 15, 2023

My theory is that even though you logged out of the old account and into a new one, there are enough differences that the software is looking for to cause this.

I would not just re-install; I would run the Cleaner tool to wipe everything off of the machine and then try it again. 

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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First, since you're in the InDesign forum, exactly which version of InDesign did you install? Please tell us what operating system (exactly) you're running. Where are you finding "change acccount" in your interface?

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New Here ,
Dec 15, 2023 Dec 15, 2023

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It's InDesign 19.0.1 on Windows 10 22H2 (Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.01 GHz)

You can find the change account button in the screenshot I uploaded. The german "Mit anderem Konto anmelden" is the button I'm talking about. In the Creative Cloud appliacation I'm logged in with the Adobe account in which the subsruption ist active.

Thank you!

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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And since the interface is in German, can you give us a translation of the message in your image.

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New Here ,
Dec 15, 2023 Dec 15, 2023

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Full translation: 

Your account is not valid on this device. Try again with an ID for educational institutions.
The IT administrator may have restricted access on this device. Try again with a different Adobe account or contact the IT administrator.

 

Buttons: "Close", "Sign in with another account"

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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My theory is that even though you logged out of the old account and into a new one, there are enough differences that the software is looking for to cause this.

I would not just re-install; I would run the Cleaner tool to wipe everything off of the machine and then try it again. 

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

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New Here ,
Dec 15, 2023 Dec 15, 2023

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Just a few minutes ago the Adobe-Support suggested the same solution and it worked finde, thank you very much!

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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Excellent! Glad you got it sorted.

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