Licensing Error in InDesign CC2020: QR Code Appearing Instead of Adobe ID Input

[Prepress21817016exhc]

When starting InDesign CC2020 under Windows (22H2), the dialog for licensing the application (operation of single application in virtualized environment; without Creative Cloud Desktop App) only appears with QR code, which leads to an error message. Until recently (approx. 3 weeks ago), an input field for the Adobe ID appeared. Have any of you also had this experience and what is your workaround?

Best regards
Matteo

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[Vivek12]

Hi, Sorry for the trouble. Please follow the steps provided in this link and share the outcome.

^VS

[Prepress21817016exhc]

Hi Vivek12

The problem described is a licensing issue of the entire Adobe InDesign application and not of Adobe Creative Cloud libraries. As long as the dialog with the QR code appears, we can no longer use Adobe InDesign.

Best regards

Matteo

[Abhishek Rao]

Hi @Prepress21817016exhc,

Thank you for clarifying the issue. To help us better understand the licensing problem with InDesign, could you please share a screen recording demonstrating the entire workflow? This will assist us in identifying the root of the issue and finding a solution.

In the meantime, you might also find useful information in this troubleshooting guide: Troubleshoot Licensing and Activation.

Best, 

Abhishek Rao

[Prepress21817016exhc]

Hi Abhishek Rao

I just uploaded a video from my local machine. When I run InDesign CC 2024 the problem doesn't appear - only with CC 2020. We need to work with CC 2020 beacuse of the compability with a content and information management solutions. Please check: https://transfer.galledia.ch/_tyANh29Emz9H4R

The Link will be avaible for 7 days.

best regards

Matteo

[Abhishek Rao]

Hello Matteo,

Thank you for sharing the video and details. We are currently discussing this issue internally with the product team. Once we have an update, we will let you know.

Best,
Abhishek Rao