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Inspiring
June 30, 2022
Question

Link path to Google Shared Drives inconsistent in ID from one Mac to another

  • June 30, 2022
  • 3 replies
  • 1470 views

We collaborate on InDesign documents between multiple people. Since Google Drive software has been updated to remove use of kexts we have been having severe problems in InDesign.

 

The new and old path structures changed with the changes in endpoint software. That was fine, we expected to have to redo paths in linked files in InDesign over 1 or 2 weeks. Instead it is an ongoing problem. The path looks fine in the Finder, we see something like Google Drive:Shared Drives:Photos: but in InDesign the path will show using the old format like Hard Disk:Volumes:Google Drive[string of around 20 numbers]:Shared Drives:Photos:

 

Everyone is running macOS 12.4 (Monterey). Everyone is on the current version of Google Drive. If someone's Mac was updated from an earlier version of macOS and Google Drive we (1) signed out of Google Drive, (2) Deleted the DriveFS application support folder from the user Library, then restarted. We noticed that in these cases the path in the Finder would show the old style path, but after we do this the Finder shows the new style path. When we link the image in an ID document it shows us the proper path but after the document is checked into K4, basically saving the document, the path in ID changes to the wrong style of path.

 

Any ideas? This is wasting people's time and is a source of potential error during the relinking process.

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3 replies

Inspiring
June 30, 2022

This is getting stranger. One one Mac, one where the user never used the old Google Drive software, everything is perfect. But when I open the exact same layout, the paths are using the old method. I am trying to figure out if I need to rip out something from Google Drive or from ID.

BobLevine
Community Expert
Community Expert
June 30, 2022

Does everything work okay with Dropbox or OneDrive?

Inspiring
June 30, 2022

We do not use either one. I suspect DropBox would be fine since they dropped the ball in getting rid of kexts. We don't use OneDrive, none of the people in Art nor Production have access to it. It is possible that the problem might have come up if we switched from OneDrive's old paths to OneDrive's new paths. I am not sure how much of the problem is ID and how much is Google.

Inspiring
June 30, 2022

I was just looking into that. I got an immediate error that my jpg file was supported, has to be a native PSD, AI or XD file. This would greatly complicate our workflow.

 


Whoops, I mean jpg files are not supported.

Inspiring
June 30, 2022

I forgot to mention that this happens in both ID 2021 and 2022. We are on ID 2022 12.1.