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A
adobeuser22
Participant
April 21, 2020
Question

Links in PDF documents don't work on Android smartphones

  • April 21, 2020
  • 6 replies
  • 16592 views

Hi Adobe Community,

 

I created a PDF file in Indesign for mobile devices with hyperlinks. The hyperlinks linking to websites work fine only on Android smartphones the "go to page" links don't work. On iPhones all links work nicely. Can you help?

 

Regards

 

    This topic has been closed for replies.

    6 replies

    J
    johnbodar
    Participant
    January 17, 2021

    Had the same problem. Received a ticket for livestream as a pdf file could not get acces there was a URL link on the ticket but it did not work. Tried latest Adobe acrobat app, one drive pdf viewer, Drive pdf viewer. Downloaded Xodo and with the same pdf file it wotked fine. Cannot find uot why the strandard adobe app would not recognise the embedded URL. 

    E
    Electric_Penguin1172
    Participant
    October 31, 2024

    Links can be opened from a pdf file is the pdf is opened using microsift office in android.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    October 14, 2020

    Do you want (say) arrow shapes on the pages which, if users tap on it, they go to the next page or the previous page?

    A
    Amir5EF9
    Participant
    November 3, 2020

    Hi Derek, im trying to do something like this, where i place the link box on top of graphic buttons. However they dont work on android.

    S
    SamAngel
    Participating Frequently
    October 14, 2020

    I am having same problem and no one from Adobe will address this.  I have a 48 page document and want to share on facebook, etc., which means people will access it mostly on their phones.  Iphone works fine, but go to page link appears for a second and then disappears and cannot get it back to turn to next page.  I wish Adobe would respond and do something about this.  This is a HUGE PROBLEM. And I am very very very aggravated by it .

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      April 21, 2020

      Try seeing if this method works better for you.

      Create the hyperlink like this: Type > Hyperlinks & Cross Reference and select Link To: and select Page from the drop-down menu and select the page number you want to link with. Let us know how you get on.

        A
        adobeuser22Author
        Participant
        April 21, 2020

        Same problem, Android won't recognise it as a hyperlink. 😕😕

        T
        Test Screen Name
        Legend
        April 21, 2020

        Are you opening, viewing and testing in Adobe's Acrobat Reader app? 

        A
        adobeuser22Author
        Participant
        April 21, 2020

        No, in the preinstalled PDF viewer software on the smartphones. I try to get this document running on most smartphones, shall be opened without downloading a specific PDF viewer. Works fine on iPhones, only Android is ignoring the "go to page"-links.

        BobLevine
        Community Expert
        BobLevineCommunity Expert
        Community Expert
        April 21, 2020

        Any interactivity in a PDF is a crapshoot under the best of circumstances. I suggest installing Acrobat Reader for Android and testing it there. If it works, you have your answer.

          Derek Cross
          Community Expert
          Derek CrossCommunity Expert
          Community Expert
          April 21, 2020

          Are they simple hyperlinks or are you using roll-over buttons?

          A
          adobeuser22Author
          Participant
          April 21, 2020

          I guess simple hyperlinks, created with the hyperlinks window targeting to a specific page in the document. I used the function: Link to "Page".

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