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robp84761683
robp84761683
Known Participant
October 11, 2023
Answered

Logitech Craft keyboard crown functionality for InDesign 19.0

  • October 11, 2023
  • 3 replies
  • 894 views

Hi folks

I know that this issue re-surfaces periodically, and now it seems to have happened again.

Latest versions of InDesign, Photoshop and Illustrator installed today via Creative Cloud. Crown Zoom control working fine in Ps and Ai, but only zooms out with Id.

I've tried the usual fixes relating to removing the Adobe software from the Logitech Options 'Application Specific settings' list and then re-installing. Have restarted the PC etc. - all the usual solutions. But nothing is working to solve the problem.

Any suggestions?

Thanks,

Rob

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi @robp84761683 ,

     

    Sorry to hear about the trouble. Have you already tried the suggestions shared here? If yes, please share the version of the Operating System and hardware details so we can try to reproduce the issue on our end.

     

    Thanks

    Rishabh

    3 replies

    robp84761683
    robp84761683Author
    Known Participant
    October 11, 2023

    Hi Rishabh

    Yes I have tried those resolutions and they haven’t worked.

    My PC spec is shown below:

    Device name CL-Desktop
    Processor Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz
    Installed RAM 64.0 GB
    Device ID 8B5B9773-FE4B-4400-B5C1-1AE5E98823D8
    Product ID 00326-00798-20715-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Pen support

    Edition Windows 10 Home
    Version 22H2
    Installed on ‎15/‎11/‎2020
    OS build 19045.3570
    Experience Windows Feature Experience Pack 1000.19052.1000.0

    InDesign is v19.0 – updated today.
    Logitech Options is v10.10.58 – also updated today.

    Craft keyboard firmware is 007.002.00021 - this has been checked (using the Logi firmware update tool) and should be the latest version also.

    Thanks,
    Rob

    James Gifford—NitroPress
    James Gifford—NitroPress
    Legend
    October 11, 2023

    Have you updated the Logitech software and drivers?

     

    In 99% of cases where a third-party tool (hardware, software or combined) fails to work properly, even with only one app, the fault lies with the tool not being updated or compatible, and needs the fix to come from that end. (Once in a while it's because an app uses a nonstandard method to, say, move a cursor, but that usually causes a spectrum of incompatibility and is easily isolated.) I'd start with Logi here.

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    October 11, 2023

    Hi @robp84761683 ,

     

    Sorry to hear about the trouble. Have you already tried the suggestions shared here? If yes, please share the version of the Operating System and hardware details so we can try to reproduce the issue on our end.

     

    Thanks

    Rishabh

      robp84761683
      robp84761683Author
      Known Participant
      November 13, 2023

      Hi

      Have you made any progress on finding a solution to this problem?

      My PC is running the latest version all Logitech drivers, but the zom function is still not working in InDesign 2024 (19.0.1). It works fine in InDesign 2023 (18.5.1).

      I pay my subscription to Adobe every month to get support as well as to be able to use the software, so this matter really needs to be resolved.

      Thanks

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