Mac (Catalina) InDesign file icons missing after CC 2020 upgrade

Forum|Forum|6 years ago
November 7, 2019
1 reply
1494 views

upgraded to InDesign 2020, reverted back to CC 2019 because of compatibility issues, deleted InDesign 2020.

Now every InDesign file has a generic white boxed icon, regardless if on my local volume or on company's server.

Tried almost every shell command i could find online for resetting launch-services, icon-caches, tried changing view properties, open-with, copying another icon over, checked volume and persmissons, rebooted in safe-mode, deleted all InDesign versions and reinstalled them...

no luck so far.

anyone else experiencing this?

Bug

This topic has been closed for replies.

Ashutosh_Mishra

Inspiring

Hi there,

We'll be happy to help.
I have found a similar discussion here on community. I'd recommend you to go through this as well:
https://community.adobe.com/t5/InDesign/InDesign-file-icons-are-generic-white-box/td-p/10065574

Hope it helps!

Thanks,

Ashutosh

C

CopyrightdavidAuthor

Participating Frequently

so how is the status on this?

could you please provide me with some more support than pointing me to a win-related thread?

thanks in advance

C

CopyrightdavidAuthor

Participating Frequently

I'd recommend you to create a new user profile and see if you have a similar issue there.
You may follow the instructions on https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac to do that.
Let us know how it goes. Thanks!

the new user i created displayed the icons correctly. thank you.

is there a way to get my current user to also display the files correctly?

cheers,

d.

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