Mac InDesign 16.1 opens files on Synology NAS as read-only

Forum|Forum|5 years ago
March 15, 2021
6 replies
2762 views

Has anyone reported any permission problems with Mac OS Big Sur 11.2.3? I am opening InDesign files and on my Mac and they open fine. On another Mac, same OS, they are opening READ-ONLY. The permissions on the Synology haven't changed since we bought it. I already contacted Synology. We have 4 Macs running the latest InDesign. This read-only problem is happening on 2 of them. We are connecting AFP. We did try on one Mac to reboot in recovery-mode and reinstall the OS. We also uninstalled and reinstalled InDesign. Neither fixed the problem.

Bug

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B

Bloopster

Participant

There is an issue with the Sophos Rasomware setting. If you switch this off in your account on the browser NAS should be fine with ID files. I am in communication with Sophos Level 2 tech staff who have just esculated this further.

They seem to be taking this abit more seriously than they were some months back.

For once this may not be an Adobe issue!!!!!

D

default0h225phqub69

Participant

Dear Bloopster,

do you have news about this issues? The problem affect 2 on 4 mac. All Imac are update: Macos Bigsur 11.6 and Indesign 16.4.

Could you help me?

Paolo

B

Bloopster

Participant

Hi Paolo

I have 2 set ups home and office both running latest OS, up to date Creative Cloud Apps and both set ups on Synology NAS.

Office set up has no issues at all with 6 Macs NAS CC (No Sophos virus / ransomware)

Home set up still has read only issues with InDesign. This goes away when Sophos is turned off. Sophos Support tried loads of things, turning features on/off, with me over a good period of time. They came back me eventually saying it was a conflict between them and Apple and Apple were not responding to them. How true this is I am not sure.

So if you have Sophos that is the issue - if not I'm not sure! Hope that helps

D

defaultaw22rbh1jxuo

Participant

This appears to be a bad interaction between Sophos and InDesign.
We are experiencing the issue with both Synology on SMB and AFP on macOS Server (yes the last one!)
Turning off Sophos Cryptoguard fixes it, but Sophos say they are unable to fix it.

from Sophos-

@Jeffrey Bodine wrote:
Has anyone reported any permission problems with Mac OS Big Sur 11.2.3? I am opening InDesign files and on my Mac and they open fine. On another Mac, same OS, they are opening READ-ONLY. The permissions on the Synology haven't changed since we bought it. I already contacted Synology. We have 4 Macs running the latest InDesign. This read-only problem is happening on 2 of them. We are connecting AFP. We did try on one Mac to reboot in recovery-mode and reinstall the OS. We also uninstalled and reinstalled InDesign. Neither fixed the problem.

link-

https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/discussions/126631/big-sur-11-2-3---intercept-x-10-0-4---adobe-indesign-opening-files-as-read-only/465819#465819

davidl82833857

Participant

Thanks for confirming that this nightmarish problem will not be fixed by upgrading, you saved me from installing the massively bloated Big Sur. My two work macs (Catalina) are constantly fighting over permissions, and creating InDesign 'read only' situations, leading to much aggravation, lost time and sometimes the wrong job getting printed. Neither Apple or Adobe seems to want to provide a solution for this, leaving users to jump through hoops to get their work done.

J

Jeffrey BodineAuthor

Participant

This also has to do with Opportunistic Locking on Mac OS Big Sur. After further troubleshooting and working with Sophos (endpoint protection) they think that when files open on a NAS, Apple is locking certain files and not releasing them fast enough. Also with Sophos, I turned off the cryptoguard (ransonware) settings in Sophos and the read only goes away. Our Synology has SMB settings for Opportunistic Locking. I have turned it on and off and neither fix it. Sorry to just ramble but there are so many things involved it is hard to say what is really causing it.