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MacOS Finder Freezing and Won't Relaunch When Using Creative Cloud Apps

New Here ,
Jun 07, 2021 Jun 07, 2021

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Hello!

A couple of my coworkers have been having this strange issue on their work computers. After upgrading MacOS to Big Sur, whenever they're using any apps from the Creative Cloud (Photoship and InDesign, most often), Finder locks up. After it locks up, going to Force Quit and trying to relaunch does nothing. This causes them to have to restart their computer completely. This wouldn't be too big of a deal, but it happens very frequently; one of my coworkers told me that they had to restart their computer 2 or 3 times in about an hour and a half at one point. We upgraded this particular person's computer to max out their RAM (32GB), thinking that it was an issue with these apps eating up too much memory/system resources. Unfortunately, this didn't do anything. We thought it might be some other app, like Google Drive, but those of us in our department who don't use the CC apps as regularly don't have this issue. In other words, it seems like prolonged usage of any of the CC apps causes this issue to occur.


I've tried looking this up in the community, but it seems like most people are having a sort of reverse problem, with CC apps crashing and locking up. Aside from making sure these apps are all up-to-date, does anybody have any insight on this? I'd like to get this ironed out for my coworkers.


Thanks!

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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Presumably, you've tried resetting the applications' preferences?

Have you plenty of spare hard disk space on each of the computers?

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New Here ,
Jun 07, 2021 Jun 07, 2021

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I haven't tried reseting the preferences, no. I'll try that next. In terms of hard drive space, there's plenty. I don't think that's the issue.

After reseting the preferences, if that doesn't work, is there anything else you can think of that I should look into or checkout?

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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So you have at least 100GB of free hard disk space?

 

To reset the InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

You can reset the Photoshop preferences under the General tab in Photoshop preferences.

 

If resetting preferences doesn't resolve the issue, consider using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

 

 

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Well over 100GB. Somewhere in the 800–900 range.

 

I'm trying out a different solution right now. If that doesn't work, I'll try resetting the settings for the apps and let you know how that goes.

 

Thanks!

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