Major Color Issue with Indesign and Acrobat

Explorer ,
Apr 11, 2022 Apr 11, 2022

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Exporting to pdf and my colours are waaaaay off in acrobat. The weird thing is in the windows preview pane they aren't wrong. What's going on? Here are screen shots of my export process please help!

1.jpg2.jpg3.jpg4.jpg5.jpg6.jpg7.jpg

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How to , Import and export , Performance , Print

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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Check to see if you color management settings are the same in InDesign as in Acrobat.

 

You can set the settings individually in InDesign, Acrobat, as well as Illustrator and Photoshop, but it's easiest to do it in Adobe Bridge. 

 

In Bridge, choose Edit > Color Settings. In the dialog show below, choose the setting appropriate for your geographic region, and click Apply. Then you'll see Synchronized at the top.

 

Screen Shot 2022-04-11 at 2.43.45 PM.png

 

Here is where the settings are in InDesign: Choose Edit > Color Settings and you'll see this:

 

Screen Shot 2022-04-11 at 2.41.08 PM.png

 

In Acrobat, go to Preferences > Color Management:

 

Screen Shot 2022-04-11 at 2.40.41 PM.png

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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You didn't say where you are located, if you're in a different part of the world, in Bridge, check Show Expanded List of Color Settings Files, and you'll also see choices for Europe and Japan.

 

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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Hi, thank you so much for the reply. All settings match what you sent. I am in Canada by the way.

1.jpg2.jpg3.jpg

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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Hi @Isaac Smeele , does it happen if you use the default PDF/X-4 preset? If it still happens what are your document’s assigned profiles Edit>Assign Profiles....?

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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Hi, using that export profile yielded the same results, see attached image of the results and assigned profiles.
4.jpg5.jpg

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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Can you show a screen capture of the PDF/X-4 document with Acrobat’s Output Preview open?

 

Screen Shot 30.png

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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Currently I'm on support with Adobe for upwards of two hours. The support
person has exported the document in every single color profile and also
converting them with the preflight settings. Every single time it yields
the exact same results. Considering the Windows preview of the PDF displays
the proper colors has convinced me that it's how Acrobat is displaying the
document not the actual colors themselves. I will send a screen shot when
they stop remotely controlling my computer.

Thanks for the reply!

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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I'm being told this is how acrobat is supposed to function is that correct?

IsaacSmeele_0-1649724034863.png

 

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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Well, I've been informed by Adobe that you cannot see the proper colours in Acrobat by design. They advised me to make a feature request if I'd like Acrobat to display colours properly. Interesting that before telling me this they converted my document with every possible colour profile. That's 3 hours of my life I will never get back!

IsaacSmeele_0-1649724544371.png

 

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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None of this is correct.

 

I can see from your captures that your placed images are .PSDs with sRGB embedded. InDesign (with Overprint turned on), and AcrobatPro’s Output Preview should display the PDF/X-4 sRGB profiled images the same way.

 

The capture in my last post shows it is working correctly on OSX. Embedded RGB profiles are required for consistent color management, so the tech support person’s wish to remove the include profile options surely will be ignored.

 

If you are getting the mismatch with a PDF/X in AcrobatPro’s Output Preview, then it may be you have a corrupt monitor profile. How are you calibrating and profiling your display?

 

Does it happen if you Export to PDF/X-1a, which will convert all color to your document’s CMYK profile?

 

Can you save and Package one of the InDesign document’s pages and share it via your CC account or some other file sharing service? Or at least share the exported PDF/X-4 doc.

 

 

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