Menu bar functions Window and Help failure

Forum|Forum|8 years ago
January 19, 2018
1 reply
736 views

The above mentioned functions do not stay on the screen so that the sub menu points cannot be selected. After a second the cursor jumps to the File menu point and opens this one. Any idea what can be done? Thanks in advance.

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Correct answer BobLevine

What is the resolution of both monitors? Is there scaling set in the operating system settings? If so, what is it?

If there is O/S scaling set, what is the UI scaling set to in InDesign?

What build of Windows are you using? There were improvements introduced in 1709 (Fall Creators Update).

BobLevine

Community Expert

Not enough info:

What version of InDesign? What operating system? Have you tried trashing your preferences, (Troubleshooting 101: Replace, or "trash" your InDesign preferences )

Screen shots might help us, too.

D

DanièleJ4744Author

Participant

Thanks - Apologies, it's the first time I am using this service.

INDD Version: CC 2018

Operating system: Windows 10

No preferences set, I believe.

Screen shot is difficult because the menu frames disappear as soon as another command is hit. But what happens is when the WINDOW menu is open (see screen shot) I cannot use the drop down menu. As soon as I move the cursor it jumps to the FILE menu and opens it. Same thing with menu HELP.

i just updated CC 2018 yesterday and hoped that the problem would be resolved but it is persisting. Thanks for your help.

Dave Creamer of IDEAS

Community Expert

Are you using an uHD (ultra high definition/res) monitor, possibly with a lower-res monitor attached?

David Creamer: Community Expert (ACI and ACE 1995-2023)

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