Menus do not appear

Question

When I open InDesign the menu bar is there, but none of the menus respond—well, the "File" menu flashes on and then off, and never again. I have to force quit to leave the program. I have restarted the computer, I have repaired CC, and I have deleted and reinstalled InDesign many times today. Thinking it might be a connection problem, I tried to start up the program from my desktop. It won't respond. When it did briefly work, it quickly stopped responding. Could this be a hardware problem? I'm trying without much success to be patient with the software.

Eugene Tyson · Answer

Yeh sometimes programs stop working, I had wipe some other software off my computer the other day completely and reinstall it. It can happen.

For InDesign there are 2 options to try when the program is not responding. Firstly a soft way - resetting the preferences.

Secondly, the hard reset of the application. Both options below.

I opened your file (no idea why you shared this) and it opens fine.

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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