/t5/indesign-discussions/menus-do-not-appear/td-p/13838453Jun 02, 2023
Jun 02, 2023
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When I open InDesign the menu bar is there, but none of the menus respond—well, the "File" menu flashes on and then off, and never again. I have to force quit to leave the program. I have restarted the computer, I have repaired CC, and I have deleted and reinstalled InDesign many times today. Thinking it might be a connection problem, I tried to start up the program from my desktop. It won't respond. When it did briefly work, it quickly stopped responding. Could this be a hardware problem? I'm trying without much success to be patient with the software.
/t5/indesign-discussions/menus-do-not-appear/m-p/13838533#M529094Jun 02, 2023
Jun 02, 2023
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Yeh sometimes programs stop working, I had wipe some other software off my computer the other day completely and reinstall it. It can happen.
For InDesign there are 2 options to try when the program is not responding. Firstly a soft way - resetting the preferences.
Secondly, the hard reset of the application. Both options below.
I opened your file (no idea why you shared this) and it opens fine.
Try resetting your preferences:
Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files. A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog. Further info and instructions here if needed: https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html
I was curious to see if anyone could open it, since I can't. I have repeeatedly uninstalled and reinstalled the program, deleting the preferences every time. I've also tried to repair the entire Creative Cloud program. I'll try the Cloud Cleaner Tool. Thanks.
I used the Creative Cloud Cleanrr Tool and reinstalled. Indesign still stops responding before it even opens. So I don't know if the other problem is solved or not.
Thanks, but how do I get to that hidden folder? "Caches" just takes me to Creative Cloud files. As I don't use the Cloud that doesn't help. I've tried the "go" feature on the desktop.
I have reinstalled yet again and deleted all the preference files. Now InDesign opens, and the menus work, but it does not recognize activated fonts as active. They are all Adobe fonts.
I note with interest that the icon for the document is a blank page.
I have renamed the document.
I have also saved the document as an IDML document.
Log out of the Creative Cloud Desktop app and then back in (I'd re-boot the computer before logging in, myself) and see if that helps. Trashing the prefs again may also help.
Many thanks, that seems to have done the trick for most of the fonts. The remaining unopened fonts I handled with my font manager. I've turned on "auto activate" again; hopefully that will solve the problem completely.
Hello, Eugene. How do I say THANK YOU SO MUCH. I've had this problem with Mac InDesign 17.4.1 recently. I did workarounds like using the top menu bar, etc.
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