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J
JUT
Participant
November 10, 2016
Question

missing dll files after update indesign to 2017

  • November 10, 2016
  • 2 replies
  • 1762 views

hi there, does anybody have the same problem as I? After updating my indesign, I cant open program, because dialog box shows me info about missing two dll files:

1. destopcrt.dll

2. appcrt.dll

I've tried to uninstall indesign and even creative cloud, but that didnt fix my problem ;(.

how to fixed this kind of problem? i have windows 10, which was installed as a free system for win8's users. But I dont want to belive that's the problem...

pls, help, because i cant work without indesign ;C

    This topic has been closed for replies.

    2 replies

    Y
    Yihangli
    Participant
    May 29, 2017

    Same problem............I have a lot work and all need use indesign........Cant open anyway

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    May 29, 2017

    Hi yihangli,

    If I get your query correctly, InDesign is giving DLL errors on launch.

    To assist you further on this, we would need following details :

    Exact version of Windows

    Exact version of InDesign

    Screenshot of error you are getting

    Error details event viewer.

    To check the application event log for errors

    1. Open Event Viewer: Click Start, point to All Programs, point to Administrative Tools, and then click Event Viewer.
    2. In Event Viewer, in the console tree, click Application.
    3. If you notice any error, double-click the event to open the Event Properties, and then read the description of the event. If you find any error related to InDesign, please share it with us.

    Regards

    Srishti

    MW Design
    MW Design
    Inspiring
    November 10, 2016

    Q. Why is this missing DLL file bollixing my applications? | Windows 7 content from SuperSite for Windows​

    Those two DLLs (the one is actually desktop.dll) were combined in Windows 10. I don't use the CC applications, but that was one of the first hits when searching. The document does say that applications should work fine, so it may indicate something wrong with the Windows system. This may be especially true if you did an in-place Windows upgrade.

    Mike

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