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Inspiring
October 27, 2018
Question

missing font in packaged files

  • October 27, 2018
  • 2 replies
  • 2026 views

I am regularly exchanging files with a client  - we both package the file and  work on the packaged files only. My understanding is that  ID will use the  fonts and images from the packaged file folders [fonts, links]. The  ID files are part of book files and there are  more than  100 files. the fonts that are often shown as missing is are  Montserrat-Bold.ttf, Montserrat-light_0.ttf; monterrat-REgualr.ttf and Montserrat-SemiBold.ttf. I took great care when initially creating these files to only use  Montserrat.ttf fonts although there was a conflict with fonts form Typekit. By  deleting the typekit fonts, I thought the problem was cleared. However, when I receive the packaged files, they are ok the first time I open them . AS soon as I change and save them , the next time I open, I get  messages about these missing fonts. I have discovered that by deleting the fonts in the  packaged "fonts" folder - the fonts are ok [not missing]. I do this to avoid  having to reassign all the missing fonts in each of the many more than 100 files. I would like to understand this a bit better and to know if this is  the best solution. Please help me to grok this. [Windows 10, CC2018,

ann

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    2 replies

    AnneMarie Concepcion
    Community Expert
    Community Expert
    October 28, 2018

    When you first open the files and the fonts are okay, can you go to Find Font, select the Montserrat fonts, click the Info button and see 1) The type of font (TTF? Typekit?) and 2) The path to where they're stored? That should give you a clue regarding what's  happening.

    In my experience, what you describe likely has to do with duplicate fonts of different types  (Mac TT  vs. Windows TT  for example) installed at the same time. Crazy things happen until you remove/hide one format.  Also that font "Montserrat-light_0.ttf"  ... strange name. Why the  _0? Are  you sure it's  a "healthy" font and not like  a resource fork or something?

    AM

    Inspiring
    October 28, 2018

    hm - yes the client is working on a mac while I'm on  windows - when I open the file it points to the "document fonts" folder  which is par tof the package -  looking at the adobeFNT19.lst file in the same folder - I get this about the font

    %BeginFont

    Handler:DirectoryHandler

    FontType:TrueType

    FontName:Montserrat-Light

    FamilyName:Montserrat

    StyleName:Light

    FullName:Montserrat Light

    MenuName:Montserrat Light

    StyleBits:0

    WritingScript:Roman

    OutlineFileName:X:\2018 Pricebooks\Final FIles\one-touch Folder\Document fonts\Montserrat-Light_0.ttf

    DataFormat:sfntData

    hasSVG:no

    VariableFontType:NonVariableFont

    FileLength:259416

    FileModTime:1323745200

    WeightClass:300

    WidthClass:5

    AngleClass:0

    NameArray:0,Mac,4,Montserrat Light

    NameArray:0,Win,1,Montserrat Light

    NameArray:0,Win,16,Montserrat

    %EndFont

    I deleted the fonts form this folder and copied them onto my Windows/fonts folder [these are the only Montserrat fonts installed there and typekit is turned off.]- and when I examine the  font there it shows as Montserrat-Light_1.ttf. I am not sure where the  underscore and number come from.  so far - deleting the font in the "document fonts" folder seems to work but I really would like to understand this.

    Inspiring
    October 29, 2018

    this is the font from my windows/font folder

    below is the font form the packaged "Document fonts" folder


    am unable to change the font name in the  windows/fonts folder- furthermore it is not just  montserrat-Light but all the montserrat fonts [semi-bold, regular, bold]

    Mike Witherell
    Community Expert
    Community Expert
    October 28, 2018

    The subfolder that contains the fonts must be named Document fonts. Capital D. Lowercase f. A spacebar space in-between the two words. Is that the way your files are organized?

    Mike Witherell
    Inspiring
    October 28, 2018

    sorry - perhaps I was not clear - yes - the folder is Document fonts - what I would like to understand is why  deleting the fonts in this folder  is a fix for those fonts appearing as missing  when the  files are opened a second time after saving.