Missing fonts on coworker's InDesign while both enabled via Adobe fonts

New Here ,
Jul 14, 2022 Jul 14, 2022

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Situation: I and my coworker both have the same Adobe software. We both enabled a font via Adobe fonts, but for him, it's showing the message: missing fonts. For him, it's showing the font name with (OTF) behind it in the missing fonts pop-up. But I don't understand that if we both enable a font in the same way, it doesn't work.

We are both working on a Windows laptop. How is this possible, and more importantly: how can we fix this? It's not the first time I experience this kind of font problems. 

 

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Community Expert , Jul 14, 2022 Jul 14, 2022

I actually installed Poppins locally as well for other software than Adobe, but even when he downloads this font from Google (same place where I downloaded it), it's not working. 

Maybe I was not clear, what you describe is exactly what you must not do: either you use both the Adobe version and uninstall the Google version or you both use the Google version and deactivate the Adobe version.

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Community Expert ,
Jul 14, 2022 Jul 14, 2022

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Can you confirm your coworker is logged into the application with the same ID they used to activate the font? Also is there pending Creative Cloud desktop app updates? If so, run them- it could be causing a sync issue.

Kevin Stohlmeyer
Adobe Community Expert/Adobe Certified Instructor

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Thanks for your reply. Yes, it's the same ID. And he installed all apps Yesterday, I don't have any updates pending so this should be fine. 

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi @Aniek5E8E ,

 

We're so sorry to hear about the trouble. In addition to the suggestions shared by @kevin stohlmeyer you can also share this article with your colleague to troubleshoot the font activation issue. 

 

Regards

Rishabh

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Thanks for your reply! The link to the article is not working. Could you please share it again?

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Sorry for the delay in response. I updated the link.

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Community Expert ,
Jul 14, 2022 Jul 14, 2022

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For him, it's showing the font name with (OTF)

So, it could be that the same font, but in TT format, is locally installed on his computer. What font is it?

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Good thinking, I had the same thoughts. I actually installed Poppins locally as well for other software than Adobe, but even when he downloads this font from Google (same place where I downloaded it), it's not working. 

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Community Expert ,
Jul 14, 2022 Jul 14, 2022

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I actually installed Poppins locally as well for other software than Adobe, but even when he downloads this font from Google (same place where I downloaded it), it's not working. 

Maybe I was not clear, what you describe is exactly what you must not do: either you use both the Adobe version and uninstall the Google version or you both use the Google version and deactivate the Adobe version.

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