Participant

Answered

Missing fonts on coworker's InDesign while both enabled via Adobe fonts

Forum|Forum|3 years ago
July 14, 2022
3 replies
716 views

Situation: I and my coworker both have the same Adobe software. We both enabled a font via Adobe fonts, but for him, it's showing the message: missing fonts. For him, it's showing the font name with (OTF) behind it in the missing fonts pop-up. But I don't understand that if we both enable a font in the same way, it doesn't work.

We are both working on a Windows laptop. How is this possible, and more importantly: how can we fix this? It's not the first time I experience this kind of font problems.

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Correct answer jmlevy

I actually installed Poppins locally as well for other software than Adobe, but even when he downloads this font from Google (same place where I downloaded it), it's not working.

Maybe I was not clear, what you describe is exactly what you must not do: either you use both the Adobe version and uninstall the Google version or you both use the Google version and deactivate the Adobe version.

jmlevy

Community Expert

For him, it's showing the font name with (OTF)

So, it could be that the same font, but in TT format, is locally installed on his computer. What font is it?

A

Aniek5E8EAuthor

Participant

Good thinking, I had the same thoughts. I actually installed Poppins locally as well for other software than Adobe, but even when he downloads this font from Google (same place where I downloaded it), it's not working.

jmlevy

Correct answer

Community Expert

I actually installed Poppins locally as well for other software than Adobe, but even when he downloads this font from Google (same place where I downloaded it), it's not working.

Maybe I was not clear, what you describe is exactly what you must not do: either you use both the Adobe version and uninstall the Google version or you both use the Google version and deactivate the Adobe version.

Rishabh_Tiwari

Legend

Hi @Aniek5E8E ,

We're so sorry to hear about the trouble. In addition to the suggestions shared by @Kevin Stohlmeyer you can also share this article with your colleague to troubleshoot the font activation issue.

Regards

Rishabh

A

Aniek5E8EAuthor

Participant

Thanks for your reply! The link to the article is not working. Could you please share it again?

Rishabh_Tiwari

Legend

Sorry for the delay in response. I updated the link.

Kevin Stohlmeyer

Community Expert

Can you confirm your coworker is logged into the application with the same ID they used to activate the font? Also is there pending Creative Cloud desktop app updates? If so, run them- it could be causing a sync issue.

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Aniek5E8EAuthor

Participant

Thanks for your reply. Yes, it's the same ID. And he installed all apps Yesterday, I don't have any updates pending so this should be fine.

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