Participant

Question

Missing General Preferences...

Forum|Forum|3 years ago
October 3, 2022
3 replies
351 views

We have a user whose General Preferences window is missing the top two options, so there is no checkbox for:
- Show Home Screen When No Documents Are Open
- Use Legacy "New Document" Dialog
Here's an image of that user's General Preferences screen:

We've tried uninstalling InDesign, then re-installing, but this remains the same.
Not sure if the same issue causing this, but the user also reports that even when they directly open an InDesign document by double-clicking it to open the file and launch InDesign, that the welcome screen appears every time (on other Macs, this bypasses the welcome screen).

This topic has been closed for replies.

Peter Spier

Community Expert

Can you verify which exact version of InDesign you are running?

L

Laubender

Community Expert

Hi @jspringer008 ,

can you show a screenshot of the general preferences where the items are missing?

Plus an open document window with the Control panel enabled and the whole document layout window showing.

Thanks,
Uwe Laubender
( Adobe Community Expert )

J

jspringer008Author

Participant

That screenshot you're asking for is is my original post (at the top).

But to repeat it, here is the "problem" computer's General section from InDesign > Preferences:

And here is the same screen on another computer without this issue:

The options in the red box are missing on the computer with the issue.

I'm not sure why you're requesting the open document -- the issue exists on the problem computer whenever InDesign > Preferences > General is opened, irregardless of whether or not a document is open; or if the menu is selected from the welcome screen.

L

Laubender

Community Expert

Hm. I was suspecting something like a touch device GUI with InDesign and issues with that.

So I'd wipe InDesign from the machine and do a new clean installation.

What is the operating system version of that device?

Did you try to install a new user and launch InDesign from that?

Regards,
Uwe Laubender
( Adobe Community Expert )

Peter Spier

Community Expert

See Reset InDesign Preferences and Other Troubleshooting

J

jspringer008Author

Participant

We've tried every single option on that page for Reseting InDesign Preferences and Other Troubleshooting, and the issue remains -- the user's general preferences are still missing those first two options.

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