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Missing required system fonts or CMap files

Alexis5FD2
New Here ,
Aug 18, 2020 Aug 18, 2020

I am unable to start indesign because this message pops up "Adobe InDesign is missing required system fonts or CMap files. Please reinstall InDesign". I have uninstalled, restarted and reinstalled the InDesign App to no avail. Any advice on how to fix the problem?

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How to , Performance
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correct answers 2 Correct answers

Steve Werner Community Expert
Community Expert , Aug 18, 2020 Aug 18, 2020

That's an unusual error that I haven't heard of for a long time.

 

There could be some sort of conflict on your system. One trick I've heard used is using the CC Cleaner Tool before reinstalling again:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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william_galindo
Explorer , Mar 17, 2025 Mar 17, 2025

I think the problem in my case was the cache, cause after I deleted the cache and preferences the problem was solved and I was able to restore my old preferences without a problem.

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correct answers 1 Pinned Reply

Abhishek Rao Adobe Employee
Adobe Employee , Mar 11, 2025 Mar 11, 2025

Hi everyone,

 

I appreciate all the troubleshooting efforts you’ve already tried. I understand how frustrating this issue has been, especially after multiple reinstalls, cleaner tool attempts, and checking system fonts.

We’ve logged a bug for this issue internally, and the product team is actively working on a fix. I’ll update this thread as soon as I hear back from them. In the meantime, if you haven’t already, please check out this reference thread where other users have reported similar issue

...
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replies 55 Replies 55
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emilyb92197408
New Here ,
Mar 10, 2025 Mar 10, 2025

This is still an issue @Adobe. 

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Samir Patra
New Here ,
Mar 12, 2025 Mar 12, 2025

I have exactly the same issue. Please help!Screenshot 2025-03-12 at 9.32.47 PM.pngexpand imageScreenshot 2025-03-12 at 10.48.50 PM.pngexpand image

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Samir Patra
New Here ,
Mar 12, 2025 Mar 12, 2025

I’m experiencing the same issue. I’ve tried all the suggestions from Steve Werner, but nothing worked. Please review the attached screen recording.

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Dave Creamer of IDEAS Community Expert
Community Expert ,
Mar 12, 2025 Mar 12, 2025
In Response To Samir Patra

I would suggest using the Adobe CC Cleaner app, remove ALL, manually make sure all your caches are deleted, manually remove any Adobe folders left in the Libraries, reinstall the Creative Cloud app, reinstall the software from that app.

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
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Samir Patra
New Here ,
Mar 12, 2025 Mar 12, 2025
In Response To Dave Creamer of IDEAS

Thanks, Dave. I took it a step further—I formatted the iMac (3.8 GHz Quad-Core Intel Core i5), updated the OS to Ventura 13.7.5, installed Creative Cloud, and then reinstalled the apps. Unfortunately, the issue persists. I suspect it might be related to a font problem. Both InDesign and Illustrator are failing with errors, while Photoshop and Acrobat seem to be working fine.

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abdel_hamid_9752
New Here ,
Mar 12, 2025 Mar 12, 2025

same issue, I tried all solutions available, and I reset my iMac and reinstalled my OS Ventura, and it's not yet fixed

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