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SerdarErbas
Participant
September 9, 2022
Question

My cover image is not visible (Publish online)

  • September 9, 2022
  • 3 replies
  • 469 views

In my Publish Online document, the cover photo does not appear on the Facebook post, although it is in the desired dimensions (200 px jpg, and i tried png). Even though I refresh the Debugger many times, it gives "...because it has an invalid content type" warning. However, the covers that I had previously uploaded with the exact same feature were published without any problems. I am in a really difficult situation. What should I do? Thanx.

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3 replies

L
Community Expert
LaubenderCommunity Expert
Community Expert
September 12, 2022

Hi @SerdarErbas , you said: "…the cover photo does not appear on the Facebook post"

What does that mean? Can you show the Facebook page where you included the link?

From the perspective of Publish Online with my Firefox browser on Windows 10 I can see no issues at all.

 

What's the browser and machine you are viewing the thing?

 

Regards,
Uwe Laubender
( Adobe Community Professional )

    S
    SerdarErbasAuthor
    Participant
    October 7, 2022

    Last month I couldn't fix the problem and I couldn't stop the monthly broadcast on Facebook. Now the same problem persists with a new issue. When we entered the Adobe link, Facebook was automatically pulling the cover page of the publication. It hasn't been doing this for two months and the attached warnings are coming.

    I tried it in Chrome and Safari. I am using the latest versions on both. Also in my indesign the version is the newest.

    I tried the cover image in various sizes. I didn't get any results. (It wasn't causing any problems before anyway, I've been having problems for the last two months..)
    I'm in a difficult situation because I can't announce my client's publication. And I can't explain them what is the problem.. :(((( I'd be very happy if someone could help.






    S
    SerdarErbasAuthor
    Participant
    September 9, 2022

    By the way, I'm using the latest version of InDesign (17.4)
    Srd

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    September 9, 2022

    Hi @SerdarErbas

     

    Sorry to hear about the trouble. Please try the suggestion shared here https://community.adobe.com/t5/indesign-discussions/indesign-publish-online-cover-image-not-displaying-in-facebook/m-p/9684270#M88612 and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

     

     

      S
      SerdarErbasAuthor
      Participant
      September 9, 2022
      405 / 5.000
       

      Çeviri sonuçları

       
      star_border
       
      Thanks so much Tiwari for your quick turnaround.
      I have read all correspondence on the internet and tried everything before posting here. Including the link you shared. I didn't get results.

      Here is the link to my document I'm having trouble with:
      https://indd.adobe.com/view/f57bc80d-2bcb-41a7-9c75-7bbeab0dda5f 

      Here is the link that I published under exactly the same conditions before without any problems:
      https://indd.adobe.com/view/a0632e87-93ba-4b6c-9017-b76ef00db290 

      Thanks for your support
       
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