My InDesign and After Effects won't open - Unresponsive

Forum|Forum|8 months ago
July 3, 2025
1 reply
317 views

When I go to open my Indesign or After Effects the application just bounces on my screen and does nothing, unresponsive. I have installed and reinstalled while also deleting the previous preferences. I have also ran my Disk Utility to look for issues and can't find a solution.

Anubhav M

Community Manager

Hello @Natalie5C90,

I'm sorry to hear about your experience. Would you mind running InDesign under a different administrator account (macOS) and checking if it helps? Also, kindly confirm the version of macOS installed on your device, so I can better assist you.

Looking forward to hearing from you.
Anubhav

N

Natalie5C90Author

Participating Frequently

I have MacOS Sequoia 15.5

Anubhav M

Community Manager

Hello @Natalie5C90,

Thanks for confirming. Could you try the suggestions shared in this help article (https://adobe.ly/44qj9S0) and check if it helps? Also, try running InDesign under a different administrator account (Windows / macOS) and sharing your observations.

Looking forward to hearing from you.
Anubhav

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