my Indesign crashes immediately when starting

[sami jakoury]

When i start Indesign , for some reason it crashes almost immediately when i want to start the program. i've tried almost everything, shift+ctrl+alt, reinstalling, logging out and in to my adobe account and even reinstalling creative cloud. but with no effect. so is there someone who knows how to fix this problem.

Log Name: Application Source: Application Error Date: 5/6/2019 2:08:12 PM Event ID: 1000 Task category: (100) Level: Error Keywords: Classic User: n.v.t. Computer: DESKTOP-00Q050F Description: Application name with error: InDesign.exe, version: 14.0.1.209, time stamp: 0x5beb1679 Module name with error: Database.dll, version: 14.0.1.209, time stamp: 0x5beb1535 Exception code: 0xc0000005 Error margin: 0x0000000000029ac3 ID of process with error: 0x36e4 Start time of application with error: 0x01d51b97586414b7 Path to application with error: C: \ Program Files \ Adobe \ Adobe InDesign CC 2019 \ InDesign.exe Path to module with error: C: \ Program Files \ Adobe \ Adobe InDesign CC 2019 \ Database.dll Report ID: 550e6b21-12f2-4cb6-9e50-9ee99aa4fc5c Full package name with error: Relative application ID of package with error: Event XML: <Event xmlns = "http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name = "Application Error" />     <EventID Qualifiers = "0"> 1000 </EventID>     <Level> 2 </Level>     <Task> 100 </Task>     <Keywords> 0x80000000000000 </Keywords>     <TimeCreated SystemTime = "2019-06-05T12: 08: 12.122323900Z" />     <EventRecordID> 46579 </EventRecordID>     <Channel> Application </Channel>     <Computer> DESKTOP-00Q050F </Computer>     <Security />   </System>   <EventData>     <Data> InDesign.exe </Data>     <Data> 14.0.1.209 </Data>     <Data> 5beb1679 </Data>     <Data> Database.dll </Data>     <Data> 14.0.1.209 </Data>     <Data> 5beb1535 </Data>     <Data> c0000005 </Data>     <Data> 0000000000029ac3 </Data>     <Data> 36e4 </Data>     <Data> 01d51b97586414b7 </Data>     <Data> C: \ Program Files \ Adobe \ Adobe InDesign CC 2019 \ InDesign.exe </Data>     <Data> C: \ Program Files \ Adobe \ Adobe InDesign CC 2019 \ Database.dll </Data>     <Data> 550e6b21-12f2-4cb6-9e50-9ee99aa4fc5c </Data>     <Data>     </Data>     <Data>     </Data>   </EventData> </Event>

[BobLevine]

First things first. Update to 14.0.2

[sami jakoury]

Already did but nothing changed

[Bill Silbert]

When you uninstalled and reinstalled did you do it in the following manner?:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

[SanyamTalwar · Accepted solution]

Please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

[gatschlochunited]

I have the same issue and tried also everything. I submitted the crash report as described. When can I expect an answer or fix?

thanks

Christian

[SanyamTalwar]

Sent an email requesting more information. Please respond.