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My InDesign Fire Cloud

New Here ,
Aug 17, 2023 Aug 17, 2023

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My Adobe products have not been working for the last 2 years even though I paid EM. FIRE CLOUD

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Bug , SDK , UXP Scripting

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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Hi Nick:

 

This is a user-to-user forum — users volunteering to help other users figure out how InDesign works.

 

Do you have a specific question about InDesign not working? If so, please let us know what operating system you're using, what version of InDesign and what exactly is not working.

 

~Barb

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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I don't know what is InDesign FireCloud. If this is related to charge made by Adobe to you and you not able to use the service/app then you need to contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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