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I
interleavestudios
Participating Frequently
January 30, 2025
Question

NÃO CONSIGO BAIXAR UM ARQUIVO DA NUVEM

  • January 30, 2025
  • 2 replies
  • 2286 views

Olá pessoal! Tudo bem? Ontem eu estava editando um documento de ebook no Indesign (versão mais recente) e upei ele na nuvem enquanto limpava memória pro meu computador (ele tem 9GB). Então quando fui baixar hoje novamente, ele simplesmente não finaliza o download e aponta erro na sincronização. Já fiz de tudo, reinstalei os programas, a creative cloud. Vi se era hardware, testei em outros computadores e tudo mais. Mas sempre dá o mesmo erro. Não sei o que fazer, o pior é que as duas copias estao na nuvem e nenhuma baixa 

 

2 replies

I
interleavestudiosAuthor
Participating Frequently
February 17, 2025

Can anyone try to open my file (PDF) in indesign beta (i cant use the feature cause i'm in Brasil) and export to INDD? 

I
interleavestudiosAuthor
Participating Frequently
February 17, 2025

https://drive.google.com/file/d/1dB8VB6i1PJt8Ln-vrZlPgkC5baAYySAp/view?usp=sharing

Robert at ID-Tasker
Robert at ID-Tasker
Legend
February 17, 2025

@interleavestudios 

 

I'm sorry, but I don't have beta installed.

 

Exporting, HTML from Acrobat, gives quite good result - in case of texts.

 

leo.r
Community Expert
leo.rCommunity Expert
Community Expert
January 30, 2025

What are your versions of InDesign and the operating system?

 

Also, what cloud are you referring to? Is it Creative Cloud, or some other cloud service?

 

When you download the file, what's the exact process? Are you downloading it from the Creative Cloud app, a browser, etc?

 

Also, could you post a screenshot of the error you get.

    I
    interleavestudiosAuthor
    Participating Frequently
    January 30, 2025

    I use Windows 11: Windows 11 Pro
    Edition Version 24H2
    Installed on 24/11/2024

    Yes, I'm referring to the creative cloud, I try to download the files from there but it always gives a download or sync error. I tried to download both through the browser and the app and even directly in the app, in the Indesign app until another backup file that I had no longer opens. But the interesting thing is that it is only with this project, others open normally. I didn't know that it could give an error in synchronized files.



    Here is the error log:

    (attached)


    <Log file attached by MOD>

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    January 30, 2025

    First, you'll need to edit your post: put the log on pastebin or another similar service and post a link to the log. As you can see, the thread is not manageable with the full log, plus the translation functionality also doesn't work for such enormously long text.

     

    Second, please also translate this entire error dialog or post it as text; we can't translate images here, sadly.

     

     

    Also, it looks like your InDesign also crashes (which I don't think you mentioned in your original post). If it happens on the 9 GB machine, then 9 GB is hardly enough to keep InDesign afloat, unfortunately. This can be the reason for the crash (although not necessarily).

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