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I
interleavestudios
Participating Frequently
January 30, 2025
Question

NÃO CONSIGO BAIXAR UM ARQUIVO DA NUVEM

  • January 30, 2025
  • 2 replies
  • 2286 views

Olá pessoal! Tudo bem? Ontem eu estava editando um documento de ebook no Indesign (versão mais recente) e upei ele na nuvem enquanto limpava memória pro meu computador (ele tem 9GB). Então quando fui baixar hoje novamente, ele simplesmente não finaliza o download e aponta erro na sincronização. Já fiz de tudo, reinstalei os programas, a creative cloud. Vi se era hardware, testei em outros computadores e tudo mais. Mas sempre dá o mesmo erro. Não sei o que fazer, o pior é que as duas copias estao na nuvem e nenhuma baixa 

 

2 replies

I
interleavestudiosAuthor
Participating Frequently
February 17, 2025

Can anyone try to open my file (PDF) in indesign beta (i cant use the feature cause i'm in Brasil) and export to INDD? 

I
interleavestudiosAuthor
Participating Frequently
February 17, 2025

https://drive.google.com/file/d/1dB8VB6i1PJt8Ln-vrZlPgkC5baAYySAp/view?usp=sharing

Robert at ID-Tasker
Robert at ID-Tasker
Legend
February 17, 2025

@interleavestudios 

 

I'm sorry, but I don't have beta installed.

 

Exporting, HTML from Acrobat, gives quite good result - in case of texts.

 

leo.r
Community Expert
leo.rCommunity Expert
Community Expert
January 30, 2025

What are your versions of InDesign and the operating system?

 

Also, what cloud are you referring to? Is it Creative Cloud, or some other cloud service?

 

When you download the file, what's the exact process? Are you downloading it from the Creative Cloud app, a browser, etc?

 

Also, could you post a screenshot of the error you get.

    I
    interleavestudiosAuthor
    Participating Frequently
    January 30, 2025

    I use Windows 11: Windows 11 Pro
    Edition Version 24H2
    Installed on 24/11/2024

    Yes, I'm referring to the creative cloud, I try to download the files from there but it always gives a download or sync error. I tried to download both through the browser and the app and even directly in the app, in the Indesign app until another backup file that I had no longer opens. But the interesting thing is that it is only with this project, others open normally. I didn't know that it could give an error in synchronized files.



    Here is the error log:

    (attached)


    <Log file attached by MOD>

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    February 13, 2025

    Isso, exatamente. Eu já fiz todo esse processo e ainda não consigo baixar e entrar no arquivo, não posso imaginar como um arquivo na nuvem se corrompeu


    Hi @interleavestudios,

     

    I appreciate you sharing the details and following the troubleshooting steps suggested by our experts.

    Since you've already tried reinstalling Creative Cloud, logging in and out, and testing on different computers, I recommend trying to download the file on a different network. Also, please check if you're using a proxy connection, VPN, or downloading it from an office Wi-Fi or home network.

    Additionally, try downloading the file in Safe Mode, ensuring that no other applications are running except Creative Cloud and InDesign.

     

    Let me know how it goes. I look forward to your update!

     

    ^
    Abhishek

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