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em11319849
Participating Frequently
October 8, 2022
Answered

NEED IMMEDIATE SOLUTION ADOBE Unable to open documents - says other user using. I am only user.

  • October 8, 2022
  • 4 replies
  • 2267 views

I am unable to open an Indeisgn files on Mac, says other user is using. I am the only user. The only design files I can use are those marked 2022 in filename. it says you may not have permission or document is open, neither are relevant/true.

 

Secondly  cannot believe I cannot get live support on the weekend to solve this. This has basically killed my business as I cannot get my older design labels files to open.

 

I have updated to new Indesign and that didnt work. There seems to be some conflict I am unable to fix. Apple was baffled to but at least their support was open on Saturdays. If I do not get this fixed I have to close my business!

 

 

This topic has been closed for replies.
Correct answer Brad @ Roaring Mouse

Most people that it was happening to were those that did an upgrade to Monterey from a previous OS over existing installs of Adobe apps. Apple's new "security" rules forced a reset to the Full Disk access on may apps, but really made no effort to inform people of that. It can also happen when there's a point grade update.

 

4 replies

N
Newspaper CC
Participant
May 6, 2024

My coworker and I are having this same issue using Mac OS Sonoma and InDesign CC 19.04. It just started last week. prior to that we had no problem. Sounds like maybe our server is causing the issue from this thread? Thought maybe it was Splashtop related since I work remotely and she works in office but when I went into the office we had the same issues. Only way she could open files once I had opened them was to save them backwards to .idml files. I also wan't able to open anything once she had worked on it.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
May 7, 2024

Hi @Newspaper CC,

 

We are sorry to hear you are unable to open documents. Would you mind updating InDesign to the current version, i.e, 19.4 and let us know if the issue persists? 

 

Please also share the details of your operating system. Does that happen with all files or with a specific file? Where are these files saved?

 

We will try our best to help.

 

Thanks,

Harshika

N
Newspaper CC
Participant
May 8, 2024

Sorry, meant to say we are using 19.4. Typo on my part. Mac OS is Sonoma as I said above. We followed the suggestion avoe and added Full Disk Access to both InDesign and the CC app.  Restarted computers and worked for a while but by the next day getting the same error. Even copying file to desktop and changing file names doesn't work. Can't get past the error message. If it was turly being used (which it is not) it would allow you to say akay and continue to use InDesign. It freezes before you can do anything. Have to force quit InDesign multiple times until it asks if you want to recover data. Clicking no will then allow you to work. Have sent multiple error reports to Apple and Adobe.

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
October 9, 2022

Are you using Dropbox or another cloud service? If so, disable any smart sync features.

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em11319849Author
Participating Frequently
October 9, 2022

No but did look uder security and privacy andIndesign was not checked off. So going to restart and see if that fixes access to files external drive.

 

Brad @ Roaring Mouse
Community Expert
Brad @ Roaring MouseCommunity Expert
Community Expert
October 8, 2022

Are you using Monterey? Check to make sure that your Adobe apps are listed in the Full Disk Access section under your Mac's System Preferences > Security & Privacy. If they aren't, this affects how files on an external or cloud-based server will behave.

 

    E
    em11319849Author
    Participating Frequently
    October 9, 2022

    yes using Monterrey but started just before upgrade. Apple said to upgrade which probs compounded problem.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 8, 2022

    Look for a file like this one:

     

    Sometimes after a crash, this lock file stays on the disk. You can delete it (or move it out of that directory).

     

    Adobe customer care in English is available 24/24 and 7/7. The Fora are open even beyond those times…

    ABAMBO | Hard- and Software Engineer | Photographer
    E
    em11319849Author
    Participating Frequently
    October 8, 2022

    Customer care is not open until Sunday evenings. Thats what chabot told me.

    Additional info many of my files are on an external. If I try and open them from external I get the eroor message. If I drag the files from my external to desktop and then open then in Indesign they work.  I am baffled why this "suddenly" has happened.

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