No exciting link in publish online

[marcw36526676]

I want to update a previously published document, but InDesign cannot find it. Recently Published it empty, And the Online Dashboard is also empty. What's going wrong here?

[Laubender]

Hi @marcw36526676 ,

are you logged in with the right Adobe ID? The one you were logged in when the document was created?

In any case, I would suggest to log out of the Creative Cloud Desktop App, restart the machine and log in again.

Regards,
Uwe Laubender
( Adobe Community Expert )

[Laubender]

Also check this site to see if something is wrong with one of Adobe's services:

https://status.adobe.com/all_cloud#

But I can see that currently all services should work as intended.

Regards,
Uwe Laubender
( Adobe Community Expert )

[marcw36526676]

I think I know where the problem is: its between 2 profiles, I switched to a new provider, so I have a new pofile. Problem now is that my online publishing links does not excist anymore. Anyone who knows how to get them back in my new profile? The mailadress I use is the same.

[Laubender]

Hi @marcw36526676 ,

do you have still the same Adobe ID?

If not, you have no access to the publish online projects you have done with the other Adobe ID.

Regards,
Uwe Laubender
( Adobe Community Expert )