No printer button in the Print dialog box

[matthieunore]

Hello,

The Printer button is not shown in the Print dialog box. So, printer-specific features such as duplex printing are not available.

Thanks a lot.

[Steve Werner]

What version of InDesign? What operating system?

[matthieunore]

InDesign CC 2018 and Windows 8

[Steve Werner]

It could be bad installation. I see five buttons at the bottom of the Print dialog like this:

Try uninstalling InDesign and reinstalling with the Creative Cloud desktop app.

[matthieunore]

Thank you for your assistance. I am doing an update with the Creative Cloud desktop app. If it doesn't work, I will try

uninstalling InDesign and reinstalling.

[matthieunore]

After uninstalling and reinstalling InDesign, the printer button is not shown again. But the printer-specific features are available by clicking on "Format" button (?).

[BobLevine]

Looks like you're saving a postscript file. If I remember correctly, that would give you a save button but honestly, I haven't even tried to print anything from InDesign since, well, I have never printed anything directly from InDesign.

Export a PDF and print that from Acrobat.

[rob day]

well, I have never printed anything directly from InDesign.

When I print to postscript I still get the 5 buttons but with Page Setup... and Printer... grayed out. But, the OP isn't choosing PostScript File as the Printer.

[BobLevine · Accepted solution]

Folks, the OP is on Windows! There are only four buttons.

[matthieunore]

Ok, thanks for your investigation. So, it's perfectly natural!

[rob day]

So on Windows are the print driver's options under Setup...?

Maybe the OP is coming from OSX and is looking for the driver specific options, which are under Printer... on a Mac.

[BobLevine]

Yes…and it’s possible that’s the case.

[matthieunore]

Yes, the print driver's options are available by clicking on Format/Setup button; then, after choosing the printer, I click on "Préférences" button and it's ok.

[BobLevine]

Okay, just for giggles I checked the print dialog. The second button in English is Set up which I assume translates to Format. Click on that to get your printer options. It may give you an alert to set the options in InDesign but you can ignore that.

[matthieunore]

BobLevine, rob day, thanks a lot for your assistance.

I will indeed click on the "format" button to get my printer options or export a PDF and print from Acrobat.

I will try asap deleting InDesign caches folder. When I print to postscript, the "format" button is also grayed out.

[rob day]

Have you tried deleting your InDesign caches folder? Interface problems often can be solved by resetting caches.