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Non-printing layer somehow gets printed

New Here ,
Dec 07, 2023 Dec 07, 2023

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Hi all,

 

In our printing templates we base margins and distances based on the height of our logo.

 

To do so we've added a layer that has 'printing' unchecked, a "non-printing layer", which contains logo elements that users can drag around the document to quickly make artwork.

 

When making a hires PDF the layer does not show, but after a client sent their artwork to their local printing agency, the non-printable layer ended up being printed somehow.

 

See attached PDF and photo.

 

Anyone got any ideas where this might've gone wrong?

 

Thanks a lot!

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Enthusiast ,
Dec 07, 2023 Dec 07, 2023

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Did you export the PDF with Acrobat layers included (checkbox in the export dialog)?

You can check your PDF in Acrobat: if there are layers then there is a layers icon in the left toolbar:

 

Bildschirmfoto 2023-12-07 um 22.40.48.png

 

If so:
All layers (non-printing as well) get included in the PDF but non-printing layers would be invisible.
Maybe the printer didn't respected that setting and printed all layers.

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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You'll have to chat with your printer. Some RIP workflows (like Prinergy) have options to set on how to handle layers, no matter how they are set. Normally, the settings are to honour the layers attributes, but this can be overriden, annnnd If, say, they set their automated workflow to "ignore layer viibily and print everything" then there's a definite problem with that.

Who's to blame? the printer, especially if any proof you received was correct.

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Explorer ,
Dec 07, 2023 Dec 07, 2023

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Thanks everyone.

 

All settings on my end were correct. I've checked my layers in Acrobat, all layers should should be invisible are turned off.

It seems the printer, like mentioned by you guys, did not respect my layer settings. Probably someone skipped their cup of morning coffee or something. Will have a chat with them. 🙂

 

 

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