not all end notes loading

[Fritz Hansen]

I have placed a Word doc that contains end notes. All the note references in the text come into InDesign, but only about 2/3 of the notes get placed. I have had problems in the past when there are text boxes in Word that interrup the flow of text, but I removed all of those and put the text they had contained into the regular flow of text. Any ideas of how to fix the note cutoff? 

ID 20.5

Mac Studio M2 Max

OS Sequoia 15.6.1

Word for Mac 16.101.3

[Abhishek Rao]

Hi @FritzHansen,

Thanks for sharing the details. I tested this by importing a Word file with multiple endnotes into InDesign, and all the notes came in correctly on my end. Could you please confirm if this is happening only with this particular file or with all your Word documents? If possible, try creating a new Word file with a few sample endnotes and check if the issue repeats there as well.

If it still happens, please share the affected Word file, so I can test it directly. If it contains confidential content, you can share it privately via DM on the community using a cloud link from Google Drive, Dropbox, or any similar service.

Looking forward to your update.

Abhishek

[Fritz Hansen]

Unfortunately I cannot share the document. Privileged and confidential, and not my place to share even privately via DM, but I'm starting to think it's a problem with a particular note in the source Word doc. In a couple different page templates in ID the notes stop in the middle of a certain note (in one layout they all got placed) and if I copy the text into the partial note in ID, the rest of the notes appear. 

[Barb Binder]

It sounds like you may have found a work-around, but if this was my file, the first thing I'd do is click on the last visible note and open Story Editor. (Edit > Edit in Story Editor or Cmd+Y)

Are the rest of the notes visible in the Story Editor view? If yes, it points to a Keeps Setting or a manual break (page or column). Manual breaks exist in Word too, and are carried into an imported file in InDesign. 

~Barb

[Fritz Hansen]

Thanks for that suggestion. I almost never use the Story Editor. Where the note breaks off, the rest is shown simply as overset text. I don't see a break character in the story editor or in Word. In Word some of the hidden characters where there are spaces are small circles instead of the usual dot, but there's no space where the note breaks off. At any rate, I do have a solution that will work for this document, but thanks again for reminding me to look in Story Editor.

[Barb Binder]

A hollow circle in Word is a non-breaking space. They keep words from breaking across lines. See https://support.microsoft.com/en-us/office/keep-text-together-in-word-af94e5b8-3a5a-4cb0-9c53-dea56b....

That the text is visible in Story Editor  (and overset) indicates that InDesign has fully imported all of the end notes as expected—meaning the issue is not with InDesign's import function. It's either formatting or break characters and since we can't see the file which would give the definitive answer, we will leave it to you to take it from there.

~Barb