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Question

Numeral 5 on PC Number Keypad isn't working in InDesign

Forum|Forum|4 years ago
February 7, 2022
3 replies
2146 views

The numeral '5' on my PC Number Keypad isn't working in InDesign. I haven't thoroughly explored all of my other Adobe applications and will test on the rest of Creative Cloud to see if this same error occurs elsewhere. This error does not show up on any of the Microsoft applications or web browsers on my PC. The '5' does work on the top row of the QWERTY board, but simply doesn't function at all on the number keypad. I have updated everything on my PC. Newest drivers are all installed. Lastest firmware is installed.

Running Windows 10 Pro 10.0.19044 Build 19044 on a Dell XPS 8900. Microsoft Keyboard 3050.

Bug

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Lord Gerber

Participating Frequently

I'm pretty sure this is an InDesign problem. I have the same issue. Doesn't matter what font or keyboard I use. The number 5 on the keyboard works on every app on my PC excepet InDesign. The top row of numbers on the keyboard works, its only the number pad that doesnt function.

Every time Adobe updates an app, one thing fixed... another thing broken. *sigh*

James Gifford—NitroPress

Legend

Here's one thought: NumLock. Some apps ignore it and interpret the num pad keys in "sensible" fashion. With NL on, the middle key is 5. With it off (nominally in arrow key mode) the middle key is null. Perhaps it's just some keyboatds, more likely some keyboard drivers or utilities, that hook up with some tiny glitch in ID to cause the null response.

Just a semi-experienced WAG.

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Michelle3544113440xk

Participant

For me, it's the #1 button on the numeric keypad that causes problems. The #1 in the QWERTY row works fine, but if I hit the #1 in the numeric keypad, it changes the horizontal scale from 100% to 95% (and doesn't add the number 1). All other numerals on the keypad work normally. It's completely bizarre. I don't have any keyboard shortcuts selected. Don't know why this is happening, but it started happening a few updates ago. Royal pain when doing anything with numbers.

Brad @ Roaring Mouse

Community Expert

Have you tried an online keyboard tester?

There are many out there to try.. just do a search.

A

Aris_VCY

Participating Frequently

I encountered the same issue with numeric pad key number 3.
InDesign 18.1 and the problem is file specific. it happens only in one file. I tried to save as idml and reopen but the issue remained.

Pasting objects in a new file doesn't bring the problem to the new file.

Moving (copying) one page to the new file does bring the issue along to the new file.

It seems like some kind of file damage/corruption.

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Aris_VCY

Participating Frequently

Wndows 10 also here

John Mensinger

Community Expert

Okay, it sounds like the next logical troubleshooting step would be to plug in a different keyboard and retest.

Jim CanestrariAuthor

Participating Frequently

Going to try that tomorrow. Will let you know outcome. This issue is not present in Illustrator or Photoshop.

Jim CanestrariAuthor

Participating Frequently

It turns out it is not even consistent within InDesign. I can open a new file and there are no problems with the '5' key on the number pad. If I open an older file, I sometimes have this problem - and sometimes don't. This is VERY weird and seems to be specific to individual files. This all started because I was editing an older file (about a year old) and ran into this issue. I just did a SAVE AS and that did not correct the problem.

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