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Elizabeth Geddes
Elizabeth Geddes
Participant
January 6, 2021
Question

Only InDesign files will not sync with my cloud storage. All other file types ok.

  • January 6, 2021
  • 2 replies
  • 1806 views

Weird problem — My InDesign files on my home mac will not sync to my Adobe cloud storage. All other file types sync ok (eg: pdf jpg psd). Only the InDesign files are missing. So when I go into work to continue working on a file, I can see the PDF that I made from the InDesign file I just cannot see the .indd file itself! Weirdorama. Yes I have checked the log in credentials and re-installed the desktop app on my home mac. The error alert on my home desktop's Adobe CC icon says 'File suncing error. Some files failed to sync'. Any ideas hive mind please.

2 replies

J
Jo Ellen 1111111
Known Participant
October 9, 2025

It is because Createive Cloud no longer offers storage. I use icloud now. 

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
January 8, 2021

Hi Elizabeth,

 

Sorry to hear about this. There can be multiple reasons for this to happen. Please try steps suggested on this help article(https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html) & let us know if the steps suggested here work for you.

Hope it helps.

 

Regards,

Ashutosh

Elizabeth Geddes
Elizabeth GeddesAuthor
Participant
January 17, 2021

Hi,

 

I previously accessed and read that help page you suggested in your reply.

Syncing works for ALL files EXCEPT those with the indesign suffix (.indd)

It is only InDesign files that do not upload.

This issue is not solved.

:o(

 

    J
    Jo Ellen 1111111
    Known Participant
    October 15, 2021

    I have the same problem. My  Indesign files are on my desktop Mac at home but not on the windows laptop at work. The pdf versions I saved of those files are. 

    My Indesign files are not online either in any of those locations. 

    The solutions here have nothing to do with the problem. Many times they don't have the capacity to u derstand the question and sctualky read it. They act like it's random files when you clearly said it is only ADOBE InDesign files that can't be seen. 

    they didn't answer because they can't even understand the question. There isn't a capacity within them to comprehend it. 

    If you find out let me know. You can contact me through my website AmazingFacePainting.art

     

    Jo

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