Opening recovered documents after InDesign crash opening Terminal window

Forum|Forum|4 years ago
May 14, 2021
2 replies
994 views

When I click "Reopen" in the dialog box that appears after a crash, a terminal window opens and I can see a bunch of commands being run. Terminal stays open after the document recovery has finished.

Is this normal behaviour? It certainly never happened before in previous versions...

running 16.1 on Mac OS 11.3.1

{Renamed by MOD}

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eacss11441684

Participant

Hi,

I have the same issue did you find a fix for this?

ADMINCCG

Participant

I am having the same issue as well. Terminal opnes and says it's trying to recover the InDesign doc.

Srishti Bali

Legend

Hi there,

So sorry to hear about this trouble. That's definitely not a typical experience with the application. To help you with this issue I would need a few more details like:

Is the issue related to a specific document?
It would be really helpful if you could share a small video.
Try booting the system into Safe Mode ( https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html ) and check how it works there.

Regards,

Srishti

Claaspb27Author

Participating Frequently

Hi Srishti,

thanks for your reply. It's difficult to recreate the error and record a video, since I can't force the app to crash. 🙂 But I will keep it in mind, if it happens again.

If it helps, I have attached a screenshot of the terminal window from the last time this error occured.

The behavior did not seem to be related to any specific document, but happened on at least two separate occasions.

I will keep an eye on this and will let you know if it happens again. So far everything has been running fine.

Srishti Bali

Legend

Thanks for sharing the details. I have shared the screenshot with the Product team to take a look. In the meantime, please feel free to add more details if this happens again.

Regards!

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