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wtaylor43
Participant
December 3, 2021
Question

OPublish Online Analytics is Dragging

  • December 3, 2021
  • 3 replies
  • 649 views

I'm using a MacBook Pro and have twelve ePUBS on the Adobe Publish Online server. My supervisors want me to gather the statistics at the beginning of each week, but I'm having a lot of trouble. If I'm lucky I can have them by the end of the week and most weeks, not at all.

 

I can easily log-in to my Online Dashboard, see the ePUBs and can hover over each document's analytics icon. When I click the icon, I get the "death wheel" and the analytics window doesn't open. I just get the turning clock, even if I leave my computer for a long time.

 

Rarely I can get it to open within a few minutes, but there's no reasoning behind when or how I'm successful.

 

What's going on?

Is there a solution or another server that I can post these ePUBs on?

 

Thanks!

WT

This topic has been closed for replies.

3 replies

S
Swin_KO
Participant
February 24, 2022

I am currently also having the same issue where I cannot view the anayltics to my published document. Will there be any fixes or updates to this feature? 

    WhitneyEllington
    WhitneyEllington
    Participating Frequently
    February 9, 2022

    Adding to this because I have the same problem as so many others. I use publish online for several documents and report on the analytics twice a month but the analytics just won't load dependably. Sometimes it takes days of attempts before I can finally see the analytics. I have tried refreshing, logging out, logging back in, multiple different browsers (including incognito modes), updating creative cloud, updating my computer system, and restarting my system...all to no avail. This week is particularly bad, I've been trying since February 1st and still can't get the analytics to load on any of my documents. It's extremely frustrating and problematic when a report is delayed due to this issue. Adobe - please fix it!

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      December 6, 2021

      Hi there,

       

      Sorry to hear about your experience. Do you see this behavior with other browsers as well?

      If you haven't tried it with another browser, please do and let us know how it goes.

       

      Regards,

      Ashutosh

      W
      wtaylor43Author
      Participant
      December 16, 2021

      I tried again in Firefox and then logged-out and signed-into my Online Dashboard with Chrome and Safari. In all instances, I STILL get the spinning wheel. Even after an hour, the wheel is still spinning.

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      January 12, 2022

      Hi there,

       

      Sorry for the delayed response. I hope the issue is resolved by now. If not, I would request you try the Incognito Mode, and if that doesn't help, then you may try using a different Internet (Mobile Hotspot or any other Internet than Office Internet). I hope it helps!

       

      Kindly update the discussion if you still need assistance with it. We'd be happy to help.

       

      Thanks & Regards,

      Anshul Saini

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