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rosemaryj22750338
rosemaryj22750338
Participant
February 12, 2018
Question

Original document will not open only the markup

  • February 12, 2018
  • 2 replies
  • 600 views

Hello and I hope you can help me.  My cuputer recently crashed and I have a new one now.  I am a beginner with using Adobe InDesign application.   I had packaged all my files for upload.  Now that I have reinstalled the Adobe cloud suites, I only have access to the InDesign Markup within the package. I selected Beginner user origainally for Adobe applications and for the most recent upload I choose intermediate.  Would this be a reason why I can not access original packaged document?  I had a co worker go to my folder and he could access the original document and sent a zip file and it still did not appear in the zip file when I opened on my new computer. Please advise.

    This topic has been closed for replies.

    2 replies

    rosemaryj22750338
    rosemaryj22750338Author
    Participant
    February 12, 2018

    This is the package without the original document Just the InDesign Markup.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    February 12, 2018

    First of all, I would strongly encourage you to enable the display of file extensions for all files. That may be part of the issue, but without seeing the extensions I can't tell you.

    Secondly, if the INDD files are gone, they're gone. Where is your co-worker finding them?

    rosemaryj22750338
    rosemaryj22750338Author
    Participant
    February 12, 2018

    They are stored on a shared departmental drive. I can not see the original but everyone that has access to the drive can.  Why is that?

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    February 12, 2018

    You’re the second person to ask something like this.

    Expert, beginner, or intermediate are for Adobe’s marketing only and have zero effect on the application.

    Without seeing your files there’s no way to know what issue is.

    rosemaryj22750338
    rosemaryj22750338Author
    Participant
    February 12, 2018

    Thank you for the information and fast reply. Do you know how to recover original documents?

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