OTF font problem between sharing InDesign files

Forum|Forum|3 years ago
October 13, 2022
3 replies
3854 views

Hi All,

My boss and I both work in Adobe Creative cloud and are constantly sharing, opening and closing the same InDesign files back and forth. We both have the same font book, google fonts, and adobe fonts activated. With that said, we have the same Poppins font. For some reason, if I create an InDesign file with Poppins, whenever he opens it a dialogue box shows up for missing font. And the mission font says its Poppins OTF, and so he changes the font back to 'his' Poppins and saves and closes. And if I open it again I get the same dialogue box, with the missing Poppins OTF. Its really frustrating having to change the fonts back every time so there are no errors showing.

Does this happen to anyone else? Is there a fix?

Type

Ps_AlexandriaAuthor

Participating Frequently

This is what always pops up, and if i were to chage the fonts, when my boss opens it again this same box will show up

G

Gunita75

Inspiring

Still the same problem with Poppins Bold 😕😕

jmlevy

Community Expert

We both have the same font book, google fonts, and adobe fonts activated

It looks that one have the Adobe font version activated and the other one the Google version.

Ps_AlexandriaAuthor

Participating Frequently

Neither of us have it from google, they are both from Adobe

E

Emma March

Participant

oh amazing! Thank you so much!

Hi there Ps_Alexandria,
I am having the same isse as you. Did you find a solution in the end?
My colleague has sent me his version of the fonts, which I have tried to update, but every time I go to add the next weight, it overwrites the one I have just updated – it's as if my computer is seeing all the new versions of the font as 1 weight.

As you can see in the 1st screenshot, I have managed to successfully update Poppins (TT) Light, but when I then add Poppins (TT) Regular – or Semibold, it says it is already installed and then when I either "Keep both" or "Replace" it just overwrites the one I just replaced.

Plus even though I have the full Poppins family enabled via Adobe fonts, I am only being presented with 3 options in Indesign. In illustrator I can see all of them.

Thanks in advance for any help you can give,
Emma