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OTF font problem between sharing InDesign files

New Here ,
Oct 13, 2022 Oct 13, 2022

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Hi All,

My boss and I both work in Adobe Creative cloud and are constantly sharing, opening and closing the same InDesign files back and forth. We both have the same font book, google fonts, and adobe fonts activated. With that said, we have the same Poppins font. For some reason, if I create an InDesign file with Poppins, whenever he opens it a dialogue box shows up for missing font. And the mission font says its Poppins OTF, and so he changes the font back to 'his' Poppins and saves and closes. And if I open it again I get the same dialogue box, with the missing Poppins OTF. Its really frustrating having to change the fonts back every time so there are no errors showing.

Does this happen to anyone else? Is there a fix?

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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Seems to me you don't both have the same version installed. Where did the font come from?

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New Here ,
Oct 13, 2022 Oct 13, 2022

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We both have the same google font from adobe fonts, we even made sure they were the same author and everything

 

Screen Shot 2022-10-13 at 9.25.17 AM.png

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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We both have the same font book, google fonts, and adobe fonts activated

It looks that one have the Adobe font version activated and the other one the Google version.

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New Here ,
Oct 13, 2022 Oct 13, 2022

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Neither of us have it from google, they are both from Adobe

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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Can you, each of you, open the same file using Poppins Font, go to the Text menu > Find font and select the Poppins font in the list. Then make a screenshot, like mine. Be sure that the information panel is visible.

Capture d’écran 2022-10-13 à 18.57.33.jpg

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New Here ,
Oct 13, 2022 Oct 13, 2022

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Screen Shot 2022-10-13 at 10.05.38 AM.png

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New Here ,
Oct 13, 2022 Oct 13, 2022

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sorry ignore that i misunderstood what you meant but im working on it.

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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That is exactly what we need to see, but on each computer, to be sure that you use the same version.

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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That's for one machine, and the other?

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New Here ,
Oct 13, 2022 Oct 13, 2022

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Ok, here i the correct box, from me opening the same file my boss previously had open

 

Screen Shot 2022-10-13 at 10.12.27 AM.png

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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Do you see the difference? The missing font is the OTF (Type 1) version, 3.2 and on your former screenshot, you use the OTF (TT) 4.0 version.

Don't be confused by the “Type 1”. Both of you are using an OTF version, but one is a “Type 1 flavoured” and the other a “TT flavoured”

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New Here ,
Oct 13, 2022 Oct 13, 2022

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oh amazing! Thank you so much!

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New Here ,
Oct 13, 2022 Oct 13, 2022

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This is what always pops up, and if i were to chage the fonts, when my boss opens it again this same box will show up 

 

Screen Shot 2022-10-13 at 9.29.49 AM.png

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