P: InDesign 20.2 crashing after export to pdf / close file

Report · Mar 04, 2025

Unfortunately the update to 20.2 lets InDesign crash whenever I close a document.

Luckily CC lets you revert to an earlier version quite easily.

Report · Apr 03, 2025

Are you using Typeface? Deactivate the automatical activation of fonts for InDesign and it should work. It is a well known issue...

Report · May 02, 2025

This has been a constant issue in version 20.3, version 20.2, version 20.1. Crash happens when I close all the open projects succesfully, and then close InDesign window. When InDesign window closes, crash notice appears.

I'm on windows 11-64 bit and am not using Typeface app at all.

Report · May 02, 2025

Hi @Mitch98,

Thanks for flagging this. I checked for any crash reports submitted using your community email, but couldn’t find any. Could you please submit a crash report through the Adobe Crash Reporter dialog box when the issue occurs again and kindly share the email address used while submitting via DM to me on the community, so I can review the logs with the team. Reference: https://adobe.ly/4jF2P6l

In the meantime, I'd also recommend going through the troubleshooting steps in this article and letting us know if it helps improve the behavior: https://adobe.ly/4lT8NlD

Looking forward to your update.

Abhishek

Report · Jun 02, 2025

I'm on Indesign 20.3.1 , windows 11-64 bit. I don't have typeface app installed. I am facing crashes on whenever I close indesign afer I close all the files in it. Here's the log. All my drivers are up-to-date. Windows is up-to-date .

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="InDesign" applicationVersion="20.3.1" build="20.3.1.73" source="Windows-Client" crashType="n/a">
<time year="2025" month="6" day="2" hour="10" minute="49" second="29" timeoffset="330" timezone="India Standard Time" crsessionduration="1587"/>
<user guid="f7c30fb0-e318-463e-bc02-637cc4bb47cd"/>
<system platform="Windows 11 Home Single Language" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-IN" oslanguage="en-US" ram="65239" machine="12th Gen Intel(R) Core(TM) i7-12650H" model="Intel64 Family 6 Model 154 Stepping 3" cpuCount="16" cpuType="8664" cpuFreq="2688 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4060 Laptop GPU" description="NVIDIA GeForce RTX 4060 Laptop GPU" driverDate="20250514000000.000000-000" driverVersion="32.0.15.7652" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_28A0&SUBSYS_13B91462&REV_A1\4&94E37E3&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20250525000000.000000-000" driverVersion="32.0.101.6874" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_46A3&SUBSYS_13B91462&REV_0C\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCA1728555">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFCA1728555" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FFCA2CDF1AA" symbolname="dvaui::controls::UI_PopupModalDialogManager::SetPopupModalWindow::operator="/>
<stackStatement index="2" address="0x00007FFCA2CE0EC6" symbolname="dvaui::controls::UI_PopupModalDialogManager::SetPopupModalWindow::operator="/>
<stackStatement index="3" address="0x00007FFCE1FD1C46" symbolname="RangeProgressBar::~RangeProgressBar"/>
<stackStatement index="4" address="0x00007FFCD1AFBCEC" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FFCD1AFB711" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FFCD1AFB17D" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FFCE1F41CFB" symbolname="Command::DoImmediate"/>
<stackStatement index="8" address="0x00007FFD088E3BB2" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FFCCC28ADAE" symbolname="unknown"/>
<stackStatement index="10" address="0x00007FFCCC283043" symbolname="unknown"/>
<stackStatement index="11" address="0x00007FFCA2BB6B41" symbolname="GetPlugIn"/>
<stackStatement index="12" address="0x00007FFCCC371502" symbolname="GetPlugIn"/>
<stackStatement index="13" address="0x00007FFCCC373319" symbolname="GetPlugIn"/>
<stackStatement index="14" address="0x00007FF6ADE95462" symbolname="WCrashHandler::operator="/>
<stackStatement index="15" address="0x00007FF6ADE95D46" symbolname="WCrashHandler::operator="/>
<stackStatement index="16" address="0x00007FFD72C9259D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="17" address="0x00007FFD73B8AF58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000002A536B67690"/>
<register name="RCX" value="0x000002A501522FD0"/>
<register name="RDX" value="0x000002A54F3C38A0"/>
<register name="RSI" value="0x000000AF26CFE3A0"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000AF26CFE330"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFCA1728555"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Report · Jun 02, 2025

Hello @Mike_Red,

I'm sorry to hear about your experience. Could you try the suggestions shared in this help article (https://adobe.ly/4mNwiwU) and let us know if they help? Also, kindly submit the crash report (https://adobe.ly/3HA4yeO) using your Adobe ID and share it here or via DM, so I can check it with the team.

Looking forward to hearing from you.
Anubhav

Report · Jun 02, 2025

Hi Anubhav. I tried all the methods mentioned in the link. Sorry I forgot to mention that in my original post.

I have already shared the detailed crash log in my post to which you replied. I request you kindly look into the matter. Thanks!

I don't see any point sending you the same thing again through a different route.

Report · Jun 02, 2025

P.S. So many people have already reported this issue. I don't understand why you're asking me to submit the same information through a different route.

Report · Jun 02, 2025

Hello @Mike_Red,

Thanks for confirming. I have already shared the report with the product team to investigate. However, the full crash dump might also be required for further investigation, which can be submitted through the crash reporter.

I will update this thread as I have more info.
Anubhav

Report · Jun 06, 2025

Since the update to ID 20.3.1 this bug seems cleared.

P: InDesign 20.2 crashing after export to pdf / close file

1 Correct answer

Workaround for the crash issue