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chrisr12121022
Participant
Jan 12, 2023 5:06 PM UTC
Answered

Package option not available in INDD CC2023

I have installed INDD CC2023 version 18.1.0.051

The "Package" option is not availble.  It is grayed out.

Running Catalina for the Mac OS.

Any thoughts?

leo.r
leo.rCorrect answer
Community Expert
Jul 19, 2024 6:18 PM UTC
quote

but saving the project to my Desktop (previously a cloud doc) resolved it.


By @JessCampbell

 

The Package function isn't currently available for cloud docs.

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16 replies

Mike Witherell
Community Expert
Mike WitherellCommunity Expert
Community Expert
Apr 10, 2025 1:51 PM UTC

LeoR, 

Thanks for sharing the tip that InDesign document cloud files won't Package unless saved onto your local machine hard drive.

 

Is there a resource where I can read about other limitations of the cloud-based InDesign file? 

I found only this, so far:

https://helpx.adobe.com/indesign/using/cloud-documents.html

  • Package isn't available for cloud documents
  • Commenting isn't available for cloud documents
  • Save a Copy isn't available for cloud documents
  • InDesign - InCopy workflows are unsupported 

On my own, I noticed that you can place cloud-based PSDC Photoshop files, but not cloud-based Illustrator files.

Also, I noticed that you can share the InDesign cloud-based document with others, but not necessarily the placed graphics.

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Mike Witherell
Community Expert
JessCampbellCommunity Expert
Community Expert
Jul 18, 2024 5:11 PM UTC

Was a solution ever identified to this post? I just experienced the same problem, but saving the project to my Desktop (previously a cloud doc) resolved it.

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    leo.r
    Community Expert
    leo.rCommunity ExpertCorrect answer
    Community Expert
    Jul 19, 2024 6:18 PM UTC
    quote

    but saving the project to my Desktop (previously a cloud doc) resolved it.


    By @JessCampbell

     

    The Package function isn't currently available for cloud docs.

    Translate
      escritora_3189
      Participant
      Mar 14, 2025 10:08 PM UTC

      This worked for me too!  Thanks guys!!

       

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        Jumpenjax
        Community Expert
        JumpenjaxCommunity Expert
        Community Expert
        Jan 12, 2023 9:04 PM UTC

        You can throw away the plist.

        https://support.topazlabs.com/article/52-how-to-delete-your-plist-file-on-mac

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        Lee- Graphic Designer, Print Specialist, Photographer
          defaultl2dcn3pi5o8u
          Inspiring
          Jan 12, 2023 7:47 PM UTC

          Make sure all your links are embedded and that your document is saved(no asterisk in the filename in the program).

           

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          Community Expert
          Eugene TysonCommunity Expert
          Community Expert
          Jan 12, 2023 7:49 PM UTC

          I'm a bit confused on what embedding the links is going to do? It doesn't affect the packaging options - or affect the menu item. 

          Filenaming is important - so making sure no weird characters in the filename might help. 

           

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          defaultl2dcn3pi5o8u
          Inspiring
          Jan 12, 2023 8:22 PM UTC

          It forces the linked assets to be associated with the file you're trying to package- a way to ensure your linked assets aren't preventing you from packaging. Those links will be part of the file, yes, but it works most times and is easier than hunting for all your links to verify they are still okay.

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          Mike Witherell
          Community Expert
          Mike WitherellCommunity Expert
          Community Expert
          Jan 12, 2023 6:32 PM UTC

          Here are two more chicken soup guesses:

          You could try to run permissions utility checks on your macOS.

          You could try to export your INDD to IDML; then re-open the IDML to a fresh INDD.

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          Mike Witherell
            chrisr12121022Author
            Participant
            Jan 12, 2023 6:26 PM UTC

            Yes, the option is still greyed out with the INDD saved to desktop.

            Checking on conflict with 3rd party extension.





            CHRIS RILEY
            Production Layout Artist 3

            [image: RRD]

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            Community Expert
            Eugene TysonCommunity Expert
            Community Expert
            Jan 12, 2023 7:44 PM UTC

            Could you try the Cleaner Tool - it was the second option I suggest - thanks.

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            Community Expert
            LaubenderCommunity Expert
            Community Expert
            Jan 12, 2023 6:20 PM UTC

            Hi @chrisr12121022 ,

            is the option still grayed out if you save that document to your Desktop?

             

            Regards,
            Uwe Laubender
            ( Adobe Community Expert )

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            Community Expert
            Eugene TysonCommunity Expert
            Community Expert
            Jan 12, 2023 5:26 PM UTC

            Try resetting your preferences:

            Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
            macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
            A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
            Further info and instructions here if needed:
            https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

             

            -----------

            Reinstalling rarely fixes everything - you can do a complete reinstall using the
            Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

            -----

             

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            chrisr12121022Author
            Participant
            Jan 12, 2023 6:07 PM UTC

            Tried resetting preferences and still have same issue.

            Tried restart of Mac and resetting preferences and still have same issue.

            Package is not showing as available.

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