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ateague70
ateague70
Known Participant
May 21, 2020
Answered

packaging files XMPBackEndCC15.InDesignPlugin missing

  • May 21, 2020
  • 4 replies
  • 3316 views

I get this error when trying to package indesign cc2020 files,   XMPBackEndCC15.InDesignPlugin  is missing.
How do i fix it so I can package the files?  I do not use it, and have not installed it.
I have saved files as IDML files, but they wont open after creating them.
I am using windows 10  17763.1217 OS, all programs and windows are currently updated.
I do have extension manager, yet it does not show up in Indesign windows/extensions.

This topic has been closed for replies.
Correct answer Manan Joshi

So i looked at your document and here is what i found

  • The document was created in 2011 on a MAC. Sometime in 2018 the document was opened on a WIN machine and that did not have the these plugins installed, subsequently i see the document being opened on WIN machines that had these missing plugins
  • The document has not 1 but 4 missing plugins, like EasyCatalog(3 plugins related to this one) and the one you mentioned
  • I opened the document on a MAC ID 15.0.2 and was able to convert it into IDML just fine. Please have a look at the the IDML it should work for you https://www.dropbox.com/s/0zng4j602c4il44/cdp9%20lo.idml?dl=0

-Manan

 

4 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
May 26, 2020

The IDML would be devoid of any data from the missing plugins. So you could use it as a base to create your new document. Or if you want you could create a new document and copy paste items from IDML to the new one. Both ways should be fine in my opinion

 

-Manan

-Manan
    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    May 23, 2020

    So i looked at your document and here is what i found

    • The document was created in 2011 on a MAC. Sometime in 2018 the document was opened on a WIN machine and that did not have the these plugins installed, subsequently i see the document being opened on WIN machines that had these missing plugins
    • The document has not 1 but 4 missing plugins, like EasyCatalog(3 plugins related to this one) and the one you mentioned
    • I opened the document on a MAC ID 15.0.2 and was able to convert it into IDML just fine. Please have a look at the the IDML it should work for you https://www.dropbox.com/s/0zng4j602c4il44/cdp9%20lo.idml?dl=0

    -Manan

     

    -Manan
      ateague70
      ateague70Author
      Known Participant
      May 26, 2020
      Yes that all makes sense, and it did open andI could package it fine.
      So the best solution would be to start with a new clean document.
      If I do that and copy paste items from the old document, will it still cause problems?
      Thank you!


      Andrea Teague
      Midwest Tape
      Music Catalog Graphic Artist
      ateague@midwesttapes.com

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      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      May 22, 2020

      Hi Andrea,

       

      I am now confused, you say that you are on Win 10 machine and you are one creating these documents. If this is right then i don't understand how this error would crop due to the following reasons

      • This error means that the said plugin was installed and loaded at the time of last save of the document and is now not installed/loaded on the machine its being opened. If you did not have this plugin as you mentioned then how come this error pops.
      • The error names the MAC version of the plugin, but as per you you have a WIN machine

      Can you share one such document here and let me see if i can clean it up and make sense on what is happening here. This plugin seems to be from XMPie, do you happen to use anything related to this product.

       

      -Manan

      -Manan
      ateague70
      ateague70Author
      Known Participant
      May 22, 2020

      I worked on a Mac about 3 years ago. We had a trial version, about 4 years ago (when I used a mac.) We have 1 person who does use XMPie, but no one else has the program, it was never installed on my PC. When I migrated to a PC all the programs were fresh installs. Here is file june20.indd--I attached it in the first thread, with only 3 pages, yet it still wont package.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      May 21, 2020

      Saving the file to IDML should have ideally fixed this issue. Where did you get this document? If someone created this then ask them to see if they can package the document and send it across, the package would have the IDML that you can use.

       

      -Manan

      -Manan
      ateague70
      ateague70Author
      Known Participant
      May 21, 2020

      I created the document. It doesn't matter what document it is, or if I created it or not, the same thing happens.

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