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FoveaCreative
FoveaCreative
Inspiring
January 10, 2022
Question

Page redraws with fractured/scrambled appearance, seemingly randomly

  • January 10, 2022
  • 1 reply
  • 596 views

Seemingly randomly, the page redraws (when entering text, or when chaning from normal view to preview, for example). Switching views agaoin usually clears the problem. It's intermittent, happens maybe a few times a week on average. It can occur on any document, old or new.

 

The screenshot shown is from a very simple document - just text and vector line art, no linked images. I can't share the page without the artefacts because the content is embargoed, but it conists of only text and a couple of vector elements which create buttons, which use the blue colour shown. The issue also arises without vectors or buttons.

 

I've had this problem for some time, perhaps a couple of years. I had put it down to my older iMac and it's dated graphics card. But I've just switched to a new MacBook Pro with M1 Pro integrated chip, which has very powerful graphics processing. I did a fresh install of everything - OS, Creative Cloud apps, everything.

 

Adobe InDesign 17.0.1

macOS Monterey (version 12.0)

MacBook Pro (16-inch, 2021) - Apple M1 Pro, 16GB

 

 

    1 reply

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    January 10, 2022

    Hi there,

     

    Sorry to hear about the trouble you are facing. I would request you to share a few more details like:

    • The exact version of InDesign
    • Does this happen while working on a specific file or all?
    • What was the last action performed or tool/ feature used when this happened?
    • Screenshot of Displays tab from “About This Mac.”
    • Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
    • Does turning off “GPU Performance” from InDesign Preferences > GPU Performance > uncheck GPU Performance helps to resolve the issue?

     

    We are here to help. We just need more information.

     

    Thanks & Regards,

    Anshul Saini

    FoveaCreative
    FoveaCreativeAuthor
    Inspiring
    January 11, 2022

    Many thanks for responding Anshul. Here are the answers to your questions:

     

    • InDesign version 17.0.1 (see my OP).
    • It happens with many different files, but not all the time - the issue is intermittent.
    • As per my OP, it most often happens when changing between view modes - from preview to normal view, for example. But it sometimes happens just when I'm pasting an object or text.
    • I've attached a screenshot of the display information but please note that the issue also occurs when I do not have the external monitor attached and it also occurred on the iMac (Late 2015, 27" Retina Display, Core i5, 32GB RAM) I was using previously, which had no external display attached.
    • The external display is attached via a USB-C to USB-C cable.
    • I've not tried turning off GPU Performance on this machine - I'm using a compatible GPU and display and I'm keen to get the best display performance I can - the GPU has 16 cores and can support two external displays at up to 6K each. I did try turning that off on my previous Mac and it seemed to help, but at the expense of slowing down other processes that made demands on the CPU. But I will give it a go and see if it helps, as a temporary measure. 

     

    Just to reiterate, this issue has occurred on two different Macs, one old and one very new, with and without external monitors attached and with multiple different files.

     

    Thnaks again for your support.

    FoveaCreative
    FoveaCreativeAuthor
    Inspiring
    January 11, 2022

    A few other details:

    • The issue can occur with something as simple as adding a paragraph return when typing in a text box, which sometimes results in the text in the box having a scrambled appearance.
    • The MacBook Pro and the Huawei MateView display are connected directly with a new Huawei USB-C cable which was supplied with the display, with no daisychain. The MacBook, display and cable are all new.
    • There are no other apparent display issues using this configuration and the issue has occured without the external display attached. Other Adobe CC apps - Illustrator, Photoshop, Acrobat and Bridge - all work perfectly.
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