Inspiring

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Password protect InDesign documents showing "Access Denied" error in InDesign 19.4 version

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Hi there - great to see this feature added after requests for it for many years 🙂
However there does seem to be a bug present. I'm running Indesign 19.4 and password protection was working fine on Thursday.
Saturday 27 April a 16 page docoument with animation to the cover has been returning a accessdenied error or it would let me in but the pages wont load.
This happeneded to the original publication from Thursday and to new version of it that I uploaded to test.

Performance

R

Russ WCorrect answer

Inspiring

Hi there. I have tested an old password document that wasnt working. It's now working.
I also uploaded a new passworded document and can confirm that is also working.
Can I ask what the fix involved? In case its something we might need to avoid? Was it document page length or file size etc?

R

Russ WAuthor

Inspiring

Hi there - no change for me. Uploaded new publication from the same test files i sent you. Still get access denied error

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Harshika Verma

Community Manager

Hi @Russ W,

Thank you for checking and updating us. I checked with the team, and they informed me that a few updates are pending, and they are expected to be completed on June 1st. Meanwhile, if you use a VPN, could you please connect to some US region and try as a workaround until 1st June?

Let me know if that helps.

Thanks,

Harshika

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K

Keri218586353ge6

Participant

Hello, Did you find a fix for the access denied. If I do not put a password on my manual everything loads fine. It's when I place a password that I get this message. I have tried it on Firefox and Chrome. Thank you!

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R

Russ WAuthor

Inspiring

Currently being worked on - im sending them test documents today so they can replicate the issue

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Harshika Verma

Community Manager

Hi @Russ W & @Keri218586353ge6 ,

Thank you for your patience. Could you please try again and let us know if the issue is resolved?

Awaiting your response.

Thanks,

Harshika

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C

cliveblackstone

Participant

Hello Indesign community,

I'm trying to publish an InDesign document online (which works fine when it's published), but when I put a password on the document it doesn't work and glitches out.

Any ideas why?

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L

Laubender

Community Expert

Hi @cliveblackstone ,

what does "glitches out" exactly mean?

Are you not able to input the password?

Regards,
Uwe Laubender
( Adobe Community Expert )

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C

cliveblackstone

Participant

Hey Uwe,

Thanks for writing back. It doesn't load and comes up blank with an 'access denied', attached.

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Harshika Verma

Community Manager

Hi @Russ W,

Thank you for testing the feature and reporting the issue. Is it possible for you to share the file with me over a private message along with the link so that we can test it at our end? Does that happen with all files or with this specific test file?

We would love to investigate the issue further.

Thanks,

Harshika

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R

Russ WAuthor

Inspiring

Hi Harshika,
Yes sure I’ll share that’s fine.
I’ll upload again later along with another test file and private message the details.
Regards
Russ

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Harshika Verma

Community Manager

Thank you for sharing the files. The first document opens fine at my end. However, the second document gave me "Access Denied" error. I have escalated both the files to the team for further investigation and will get back to you as soon as I hear back from them.

Thanks,

Harshika

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