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Abba47
Participating Frequently
October 3, 2024
Question

Password-Protected Published InDesign Document Appears Corrupted Online

  • October 3, 2024
  • 1 reply
  • 765 views

After Publishing my InDesign document and making it password protected, the file looks corrupted (Just showing some polygons and shapes) when viewing it online.

When I remove password protection, it is completely fixed. I am using the same link every time. I cant change the link because it is corporate.

 

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1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
October 3, 2024

Hello @Abba47,

 

I'm sorry to hear about the issues you're experiencing with the password-protected document, and I understand how important it is to maintain the original link for your corporate needs.

 

Could you please let us know which version of InDesign you're using and the details of your operating system? Also, is this issue happening only with this particular document or with multiple files you’ve published from InDesign?

 

If you're comfortable, it might also help if you could share the InDesign file with us so we can test and investigate the issue further.

We appreciate your patience, and we’ll do our best to assist you!

 

Thanks,  
Abhishek Rao

A
Abba47Author
Participating Frequently
October 3, 2024
I Sent a DM with link
Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
October 4, 2024

Hello @Abba47,

 

Thank you for sharing the Publish Online link with us. We appreciate your cooperation! To further investigate the password protection issue and replicate the issue, could you please provide us with the InDesign file? This will help us conduct thorough testing on our end.

 

Thanks again for your patience!

 

Best,  
Abhishek Rao

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