Pasteboard pages appear in some pages of a book.

Hi everyone, my team and I have the same issue.

Working on a 80 odd page book in Indd 2024. It is only happening to pages with certain master pages, so thought maybe they were corrupt. Rebuilt them and still the issue occurs randomly.

I was wondering if it is an Incopy conflict?
We have writers making changes directly to our document via Incopy and assignments and it is only these files that have the issue. 

We were originally working off Onedrive but had too many issues so are now on Dropbox, it is better but still the issue happens. We have slowed down our working a lot and are very careful to make sure it is all synced before saving.

Thanks for your advice.

@Moonstruck2015 said: "… All of sudden some of my pages have turned the color of the pasteboard, grey, and the pagination says PB rather than the next consecutive number."

Hi @Moonstruck2015 ,

also try the following:

[1] Do a duplicate of the document's file in the file system.

[2] Open the duplicated file in InDesign.

[3] Try to add a new spread before the spread you are seeing the issue.

If you are successful with that, select all the contents on the damaged spread.

Do not use the Select All command with that, but draw out a selection marquee by using the Selection Tool.

[4] Copy the selected contents.

[5] Switch to the new spread and use the menu command for Paste in Place.

Repeat that for all your damaged spreads.

Finally save the document to a new name, remove the damaged spreads.

Regards,
Uwe Laubender
( Adobe Community Expert )

IIRC, Steve and I are both on the M1 chip, and not having issues with InDesign. If InDesign hasn't been stable for you for a while, then I think it points to his answer as the correct one. But please read the entire post he linked to before you start. It explains that you can rename (and potentially restore) the files/folder that you rebuild, if deleting them feels too frightening.

And remember that the Library folder is hidden on a Mac. In Finder, hold down the Option key and open the Go menu. Library will be listed in the menu as long as the Option key is held down. 

~Barb

It's likely either what Steve suggested, or it's a corrupt file. If the latter, see https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html. I'd go first to the section on saving as .idml:

1. Open the file in InDesign.
2. Choose File > Export.
3. From the Save As Type, choose InDesign Markup (CS4 and later).
4. Give the file a name and location, and then click Save.
5. In InDesign, open the exported .idml.
6. Save it as a new .indd file and see if the issues go away. 

Note that if all else fails, you can send the file to Adobe for troubleshooting:

If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible.

~Barb

It could help if you could tell us exactly what version of InDesign you're running and what Mac OS.

I would definitely suggest restoring your preferences and caches. Here's a good description of how to do that:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/