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PDF coming in at wrong size

Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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Hello,

I have a problem in 18.5 on only one of our offices computers.
When we bring in a PDF that is 5x4 for example, it makes the W x H 5 x 2.3104.
When checking the PDFs crop, bleed, art and trim boxes, they are all 5x4.
The computer is running Windows 10 Pro - 22H2.

I have tested this on other computers with the same file and do not get this issue.
We installed 18.4 & restarted the computer and returned the same results.

Any help is appreciated

TOPICS
Bug , How to , Import and export

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correct answers 1 Correct answer

Community Expert , Aug 24, 2023 Aug 24, 2023

When using File>Place

Click the Show Options

This will give you the option to pick the Visible Layers Only, All layers, trim, crop, bleed etc. 

 

And you can preview the Place before committing. 

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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When using File>Place

Click the Show Options

This will give you the option to pick the Visible Layers Only, All layers, trim, crop, bleed etc. 

 

And you can preview the Place before committing. 

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Community Beginner ,
Aug 25, 2023 Aug 25, 2023

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We will try this out.

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Community Beginner ,
Aug 25, 2023 Aug 25, 2023

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This solved the issue, thank you very much!

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